Italian Speaking Customer Service Agent for Mercedes (Greece)

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless career transitions, ensuring that every candidate finds their ideal role while enjoying unparalleled professional support.

Key Responsibilities

• Deliver premium customer support to Mercedes vehicle owners and prospective buyers.
• Provide technical and general information regarding the luxury automotive product range.
• Manage inquiries via telephone, email, and live chat with a focus on brand excellence.
• Assist customers with navigation of Mercedes-Benz digital platforms and connected vehicle services.
• Handle conflict resolution and troubleshooting for automotive service requests with grace and efficiency.
• Maintain detailed customer records within the CRM to ensure accurate service history.
• Contribute to the continuous improvement of the client support experience in the competitive automotive industry.

Requirements

• Native or fluent Italian (spoken and written).
• Proficiency in English for corporate communication.
• Valid EU passport (mandatory).
• Strong passion for the automotive industry and premium customer service.
• Excellent communication skills and the ability to maintain a professional demeanor under pressure.
• Ability to relocate to Greece for this exciting career opportunity.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Training programs tailored to the automotive industry.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Endless growth opportunities within the industry.

Life in Greece

Embarking on a career through one of the top Italian-speaking jobs in Greece offers more than just professional growth; it is an invitation to live under the Mediterranean sun. Greece is renowned for its rich history, vibrant culture, and world-famous hospitality, making it the perfect backdrop for your next career chapter.

Joining our team for an Italian Speaking Customer Service Agent for Mercedes position in Greece grants you access to an exceptional quality of life. From the culinary delights to the stunning coastal views, you will find that jobs in Greece provide a perfect work-life balance that is difficult to match elsewhere.