Italian Speaking Customer Service Agent For Imperial

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading organizations. We specialize in sourcing exceptional professionals for high-growth roles, ensuring a seamless career transition for our candidates while delivering excellence to our international partners.

We are currently looking for a motivated professional to join our team for the Italian Speaking Customer Service Agent position in Greece. This is a unique opportunity to represent a prestigious brand in the consumer electronics industry, providing world-class support while enjoying a Mediterranean lifestyle. If you are seeking Italian-speaking jobs that offer career progression and stability, this role is your perfect match.

Key Responsibilities

• Provide high-quality technical and general assistance to customers regarding premium consumer electronics products.
• Manage inquiries via phone, email, and live chat to ensure total customer satisfaction.
• Troubleshoot common issues related to device hardware, software updates, and product features.
• Maintain detailed records of customer interactions within the CRM system to improve service delivery.
• Educate clients on the latest product launches and features within the consumer electronics sector.
• Escalate complex technical faults to the appropriate internal departments, ensuring efficient follow-up.
• Foster brand loyalty by delivering a professional, empathetic, and knowledgeable support experience.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in a customer-facing role, preferably within the technology or consumer electronics market.
• Strong digital literacy and the ability to navigate multiple software platforms simultaneously.
• Excellent communication skills and a passion for technology and customer care.
• Willingness to relocate and thrive in a new international environment.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus for high achievement.
• An exciting career path among the best Italian-speaking jobs in Greece.

Life in Greece

Securing one of our jobs in Greece means more than just a new career; it is an invitation to embrace a vibrant culture, legendary history, and the stunning sunshine of the Mediterranean. As an Italian Speaking Customer Service Agent, you will find yourself surrounded by beautiful landscapes and a welcoming local community that makes every day feel like a retreat.

Beyond the professional benefits, the quality of life in Greece is truly unmatched, offering world-class cuisine, endless blue waters, and a relaxed, social lifestyle. We facilitate a smooth move, ensuring your transition to life in Greece is stress-free and rewarding.