Italian Speaking Customer Service Agent for Booking.com

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO services, we pride ourselves on delivering bespoke career opportunities that define professional excellence.

Key Responsibilities

• Deliver professional and empathetic customer support via phone, email, and chat for Booking.com users.
• Manage accommodation inquiries, booking modifications, and cancellation requests within the fast-paced tourism sector.
• Ensure high levels of customer satisfaction by resolving travel-related issues with speed and efficiency.
• Collaborate with international hotel partners to troubleshoot reservation discrepancies and maintain service standards.
• Provide expert guidance on travel policies and platform features to ensure a seamless vacation experience.
• Maintain detailed records of customer interactions to contribute to our continuous service improvement initiatives.
• Act as an ambassador for our tourism industry clients, upholding the prestigious Booking.com brand identity.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within our international work environment.
• Valid EU passport or valid residency permit in Greece.
• Strong passion for the tourism industry and delivering high-quality customer experiences.
• Excellent problem-solving skills and a proactive approach to technical or service-related challenges.
• Previous experience in hospitality, travel, or customer service is highly desirable.

Benefits

• Competitive Monthly Salary.
• Two extra salaries per year (13th and 14th salary) to support your financial growth.
• Fully Paid Training programs to ensure your success in the tourism sector.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation.
• Attractive Monthly Performance Bonus based on your outstanding results.
• The opportunity to join a diverse, multicultural team in a vibrant, supportive environment.

Life in Greece offers a Mediterranean climate with year-round sunshine, stunning coastal vistas, and a rich cultural heritage. Beyond professional advancement, Greece features world-famous gastronomy, vibrant social nightlife, and a welcoming local community.