Italian Speaking Customer Service Agent For Avis

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking international growth within the dynamic global outsourcing sector.

The Role

We are currently sourcing candidates for an Italian Speaking Customer Service Agent position at Avis in Greece. This role is ideal for those looking to kickstart their career in the fast-paced travel industry, providing exceptional support to international travelers while enjoying the Mediterranean lifestyle in one of the world's most sought-after destinations.

Key Responsibilities

• Deliver world-class assistance to Avis customers regarding vehicle rentals and travel logistics.
• Manage reservation inquiries, modifications, and cancellations with high professional standards.
• Resolve customer concerns efficiently to ensure a seamless travel experience for every client.
• Maintain detailed records of customer interactions within the travel industry CRM systems.
• Collaborate with international team members to uphold the premium brand image of Avis.
• Provide expert guidance on travel insurance, vehicle categories, and service packages.
• Contribute to the continuous improvement of service protocols to enhance customer satisfaction.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport or a valid Greek work permit.
• Proven experience in customer service or the travel industry is highly preferred.
• Strong digital literacy and ability to navigate multiple software platforms simultaneously.
• Exceptional communication skills with a focus on empathy and problem-solving.
• A passion for travel and a commitment to delivering high-quality service.

Benefits

What We Offer

• Competitive monthly salary plus 2 extra salaries per year (13th and 14th salary).
• Monthly Performance Bonus tailored for high-achieving customer service professionals.
• Fully paid relocation package, including flight tickets, airport transfer, and initial hotel accommodation.
• Comprehensive, fully paid training provided by industry experts.
• Full private health insurance coverage.
• An opportunity to join a diverse, multicultural team in a rapidly growing company.
• Career progression opportunities within the travel sector.

Life in Greece

Embarking on this role means embracing a life of sunshine, history, and unparalleled culture. Greece offers a perfect balance between a vibrant professional environment and a relaxed, Mediterranean pace of life. Beyond professional benefits, relocating to Greece provides an incredible quality of life, from its world-renowned culinary scene to its stunning coastal landscapes.