Italian Speaking Customer Expert for Booking.com

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in talent acquisition, we specialize in facilitating career transitions for professionals seeking high-impact roles.

We are searching for a motivated individual to join our tourism-focused team as an Italian Speaking Customer Expert for Booking.com. This is one of the most exciting Italian-speaking jobs currently available, offering a unique opportunity to provide exceptional travel support while working remotely in the heart of the Mediterranean.

Key Responsibilities

• Deliver world-class service to travelers and partners within the global tourism industry.
• Assist customers with booking modifications, cancellations, and inquiries regarding accommodation and travel services.
• Resolve complex travel-related issues with empathy and professionalism, ensuring high customer satisfaction.
• Maintain a deep understanding of industry trends to provide expert advice and personalized travel recommendations.
• Collaborate with cross-functional teams to ensure seamless service delivery for Booking.com users.
• Effectively manage high volumes of customer interactions across multiple channels (phone, email, chat).
• Contribute to the continuous improvement of service standards within the tourism sector.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Proficiency in English for internal communication and documentation.
• Strong passion for the tourism and hospitality industry.
• Excellent problem-solving skills and a customer-centric mindset.
• Ability to thrive in a remote work environment while staying connected to the team.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance coverage.
• And Much More, including ongoing professional development in the tourism sector.

Life in Greece

Choosing one of our Jobs in Greece means choosing an unparalleled lifestyle. Greece offers a perfect blend of ancient history, stunning coastlines, and a vibrant culture, all under a Mediterranean sun that shines throughout the year. Living in Greece allows you to experience a unique work-life balance in one of the most beautiful destinations in the world.

Beyond the career growth, relocating to Greece opens the door to world-renowned cuisine and an incredibly welcoming local atmosphere. With our comprehensive relocation support, your transition to Greece will be seamless, ensuring you can focus on enjoying your new home and professional journey in the tourism industry.