Italian Speaking Back Office Gaming Support Specialist

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. As experts in the BPO sector, we take pride in facilitating life-changing career opportunities, such as this exciting Italian Speaking Back Office Gaming Support Specialist position in Bulgaria.

We are seeking a highly motivated professional to join a leading global player in the Gaming & Esports industry at their regional headquarters in Sofia. This Italian Speaking Back Office Gaming Support Specialist position in Bulgaria offers the perfect blend of analytical back-office support and high-energy interaction within the dynamic world of online entertainment.

Key Responsibilities

• Managing backend administrative requests for a global portfolio of Gaming & Esports enthusiasts.
• Ensuring compliance and security protocols are met within all gaming transactions and player account activities.
• Providing high-level Italian language support for complex account inquiries and document verification processes.
• Collaborating with cross-functional teams to monitor platform integrity and enhance the overall gaming experience.
• Analyzing technical system data to resolve account-related disputes or payout queries efficiently.
• Maintaining up-to-date knowledge of industry trends and gaming regulations to provide accurate, professional assistance.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your smooth relocation to the region.
• Professional proficiency in English to communicate within our diverse international environment.
• Strong analytical mindset with a passion for the Gaming & Esports sector.
• Previous experience in back-office, administrative, or customer support roles is considered an advantage for these Italian-speaking jobs.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to master the Gaming & Esports platform systems.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation) for those seeking jobs in Bulgaria.
• Lucrative Monthly Performance Bonus linked to your operational excellence.
• Exceptional career growth opportunities within an international environment.

Bulgaria has rapidly become one of the most attractive destinations for young professionals, offering a vibrant culture, stunning mountain landscapes, and a comfortable Mediterranean-influenced climate. By choosing to relocate for this position, you will join a growing community of international experts enjoying life in Bulgaria, where modern urban amenities meet rich historical charm.

Beyond the professional advancement, living in Bulgaria provides a fantastic quality of life with affordable living costs and a renowned culinary scene. We ensure your transition to your new home in Bulgaria is seamless through our comprehensive support services, making your move to take one of these exciting Italian-speaking jobs an unforgettable experience.