IT Solution Architect (ServiceNow) - AI-First Enterprise Transformation

As an IT Solution Architect at Cprime, you will advise enterprise clients on how AI should transform IT services and operations, designing scalable solutions that integrate AI agents into ITSM, ITOM, ITAM, and SPM platforms.

What you will do:

• Advise IT leaders. Serve as a trusted ServiceNow advisor to client IT teams, translating complex technical trade-offs into clear business terms.
• Design IT solutions. Convert business and operational needs into scalable solutions across ITSM, ITOM, ITAM, and SPM, including AI agent integration and governance strategies.
• Assess the current state. Evaluate client instances, CMDB and data health, integrations, and customizations to identify AI adoption opportunities and bottlenecks.
• Design integrations. Define how ServiceNow connects to cloud platforms, identity providers, observability tools, middleware, and business applications.
• Run workshops. Lead IT discovery and design sessions, translating business needs into actionable solution directions.
• Support new business. Contribute IT architecture to client workshops, business cases, proofs of concept, and proposals. Prove feasibility by building and testing IT use cases in proofs of concept with AI engineers using tools like Flow Designer and IntegrationHub.
• Guide implementation. Hand off clear designs and address architecture questions during the build phase. Flag risks, technical debt, and non-scalable customizations early.
• Build reusable assets. Turn client lessons into IT patterns, use case catalogs, and accelerators, adhering to architecture standards.
• Stay ahead of the platform. Monitor ServiceNow developments for IT advancements and identify opportunities for clients.

Qualifications and skills:

• 6+ years of ServiceNow implementation, development, or architecture experience, including technical solution design.
• Bachelor's degree in computer science, information technology, engineering, or a closely related field.
• Strong experience with ServiceNow ITSM, plus at least one of ITOM, ITAM, or SPM.
• Solid knowledge of Now Platform architecture, CMDB and data model design, security, and integration design.
• Strong hands-on capability in JavaScript, ServiceNow scripting, REST, and API-led integrations.
• Working knowledge of agentic AI on ServiceNow, including AI Agents and Moveworks, or strong interest in building it.
• Ability to balance out-of-the-box capability, configuration, and custom development while preserving upgradeability.
• Client-facing consulting experience, including workshops and stakeholder communication.
• Strong problem-solving ability, with the judgment to simplify complex requirements into practical design decisions.
• Comfortable working across cross-functional teams in ambiguous enterprise transformation environments.

Certifications:

• Required: ServiceNow Certified System Administrator (CSA).
• Strongly desired: Certified Implementation Specialist in ITSM (CIS-ITSM), and Certified Application Developer (CAD).
• Preferred: Additional CIS certifications in ITOM or other IT product lines, or progress toward Certified Technical Architect (CTA).