Director, Site Reliability Engineering
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Job Description
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Key Skills Required
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Essential Job Duties
- Ensure high availability, scalability, and security of cloud services across multiple geographies.
- Implement and improve automation, incident management, and capacity planning practices.
- Lead and mentor a team of Site Reliability Engineers and leaders. Set the vision and lead the transformation of the organization to an SRE model.
- Model and lead the introduction and adoption of AI-based tools to multiply the effectiveness of the team.
- Integrate the technology, practices, and policies of disparate organizations into a single cohesive team that supports disparate technologies and platforms with minimal variation in practice.
- Develop and execute strategic plans for cloud infrastructure and operations to support business growth and acquisitions.
- Oversee the management and optimization of cloud infrastructure for cost-efficiency, including structures to govern usage of Cloud and monitoring resources.
- Maintain and improve monitoring, logging, and alerting systems.
- Collaborate closely with product development teams to facilitate delivery of new functionality and capabilities to our SaaS platform and hosted products.
- Champion and support the transformation to a DevOps culture.
- Develop and manage budgets for cloud infrastructure and tooling.
- Evaluate and implement new technologies and tools to enhance cloud infrastructure and operations.
- Foster a culture of continuous improvement, collaboration, and innovation.
Other Job Duties
- Other duties as assigned by supervisor or HHA exchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel.
Required Education, Experience, Certifications and Skills
- Bachelor’s or master’s degree in computer science, Engineering, or a related field.
- 10+ years of experience in cloud engineering and operations, with at least 5 years in a leadership role.
- Proven experience with managing large-scale AWS cloud platforms.
- Deep understanding of modern SRE practices and principles.
- Demonstrated experience driving team transformation and change management.
- Hands-on experience using AI-driven tools to improve operations.
- Experience with cloud infrastructure tools (monitoring, deployment, security).
- Excellent leadership, communication, and interpersonal skills.
- Proven experience driving process and culture transformation across organizations.
- Ability to work effectively with cross-functional teams and stakeholders.
- Strong problem-solving and decision-making abilities.
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HHAeXchange
View Company ProfileHHAeXchange (operating at hhaexchange.com) is a homecare management software platform engineered for Medicaid Long-Term Support and Services (LTSS) populations. Founded in 2008 by Greg Strobel and headquartered in an unspecified location, HHAeXchange revolutionizes workflows for homecare agencies by addressing inefficiencies in provider-payer coordination. Under the hood, its cloud-based solution integrates electronic visit verification (EVV), scheduling, billing, and compliance tools into a unified system, automating manual processes like time-tracking and documentation. This allows homecare providers and payers to streamline operations, reduce administrative burdens, and enhance care coordination for Medicaid beneficiaries. Backed by strategic investments, including a recent infusion from software investor Hg, HHAeXchange has solidified its position as a leader in the homecare technology space, serving over 700 diverse employees across a global organization.
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