Atlassian Delivery Director

About the Role

What You Will Do

• Provide strategic direction, governance, and delivery oversight for complex enterprise Atlassian engagements.
• Ensure successful project delivery within agreed scope, timelines, budgets, and quality standards.
• Build and maintain strong relationships with key client stakeholders, serving as a trusted advisor on Atlassian solutions and enterprise transformation.
• Lead client business reviews, executive stakeholder meetings, and engagement health assessments. Proactively identify and manage delivery risks, escalations, and opportunities for continuous improvement.
• Drive customer satisfaction, retention, and long-term engagement success through measurable business outcomes.

• Own engagement financial performance, including budgets, profitability, margins, forecasting, and resource utilization.
• Oversee Statements of Work (SOWs), contractual commitments, scope management, and resource planning.
• Establish, monitor, and communicate key performance indicators related to delivery performance, financial health, and client satisfaction.
• Partner with Finance, Sales, and Delivery leadership to ensure engagements remain financially healthy and operationally efficient.
• Identify opportunities to improve delivery processes, resource allocation, and overall practice performance.

• Provide delivery oversight for Atlassian implementations, Cloud migrations, integrations, and enterprise platform optimization initiatives.
• Collaborate with Solution Architects and technical teams to ensure scalable, high-quality solutions aligned with client business objectives.
• Support pre-sales activities, including solution planning, effort estimation, SOW development, and delivery strategy.
• Partner with Sales and Practice Leadership to identify opportunities for account expansion and additional service offerings.
• Stay current with Atlassian technologies, Cloud capabilities, AI-enabled solutions, and industry best practices.

• Lead, coach, and mentor delivery managers, consultants, and technical resources supporting Atlassian engagements.
• Drive resource planning, staffing alignment, utilization, and team performance.
• Conduct regular performance discussions, provide coaching, and support professional development.
• Partner with Talent Acquisition and Practice Leadership on hiring needs and workforce planning.
• Foster a collaborative, accountable, and high-performing delivery culture across globally distributed teams.

About the Practice

• Operating Model Transformation (project-to-product, scaled agile)
• Workforce Transformation & Organizational Change
• Platform Implementation & Migration (collaboration and product platforms)
• AI Consulting & Engineering (including Agentic AI solutions)
• Intelligent Workflow Orchestration

Qualifications and Skills

• 8+ years of experience in professional services, technology consulting, or enterprise delivery management.
• 5+ years of experience with Atlassian technologies, including Jira, Confluence, Jira Service Management (JSM), and Atlassian Cloud.
• 3–5+ years of people management experience, including hiring, coaching, mentoring, and leading technical or consulting teams.
• Proven experience managing large-scale enterprise client engagements and complex technology implementations.
• Strong financial acumen, including experience managing engagement budgets, profitability, margins, resource utilization, and forecasting.
• Experience developing and managing Statements of Work, delivery plans, and client engagement strategies.
• Strong understanding of Agile methodologies, SDLC, DevOps, and enterprise technology processes.
• Demonstrated ability to build executive-level client relationships and manage multiple concurrent engagements.
• Experience partnering with Sales and Solution Architecture teams on pre-sales activities and account growth.
• Excellent communication, leadership, stakeholder management, and problem-solving skills.
• Ability to thrive in a fast-paced, collaborative, and globally distributed consulting environment.

Preferred Qualifications

• Experience working for an Atlassian Solution Partner or enterprise technology consulting firm.
• Experience with Atlassian Cloud migrations, Assets, Atlassian Rovo, and enterprise-scale platform implementations.
• Familiarity with ITSM, Agile transformation, DevOps, and enterprise integrations.
• Atlassian certifications, PMP, SAFe, or other relevant Agile/project management certifications.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent professional experience.

Travel Requirement

• Approximately 20% travel may be required based on client engagements and business needs.