IT Helpdesk Agent (Remote)
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Job Description
Key Skills Required
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You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.
Key Responsibilities:
- Provide first-line support for hardware, software, and account issues
- Log, track, and resolve tickets in the helpdesk system
- Reset passwords and manage user access via Active Directory
- Escalate complex issues to second-line support
- Document fixes and update the internal knowledge base
Requirements:
- Experience with Active Directory and user account management
- Experience in a first-line IT support or helpdesk role
- Comfort troubleshooting common hardware and software issues
- Reliable home internet and a quiet space for UK-hours work
- Clear communication when explaining fixes to non-technical users
Nice to Have:
- Familiarity with remote support tools
- Experience with ticketing systems such as Zendesk or Freshdesk
- A relevant IT certification
Benefits:
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.
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View Company ProfileRemoteRecruitment (operating at remoterecruitment.co) is a recruitment platform engineered for modern hiring needs in remote and hybrid work environments. Founded in an era where traditional office-based recruitment models are evolving, the platform specializes in connecting job seekers with employers who prioritize location-independent talent. Under the hood, RemoteRecruitment leverages advanced search algorithms and AI-driven matching to streamline the hiring process, ensuring that candidates and employers find the best fit efficiently. This allows businesses to tap into a global talent pool while job seekers gain access to opportunities that align with their skills and preferences without geographical constraints. The platform emphasizes flexibility, transparency, and efficiency, catering to both small startups and large enterprises navigating the complexities of remote recruitment.
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