Integration Specialist
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Job Description
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The Integration Specialist is responsible for the successful implementation, configuration, monitoring, troubleshooting, and ongoing maintenance of Epic School Plus integrations with third-party platforms, including Clever, ClassLink, and SchoolDay.
The Integration Specialist works directly with school and district technology administrators and collaborates with Partner Success, Customer Experience, Product, Engineering, Sales, and external integration partners to resolve technical issues and improve the overall customer experience.
The ideal candidate combines technical troubleshooting skills with strong communication, organization, and customer service abilities. They can investigate complex data and access issues, explain technical concepts clearly to non-technical audiences, and take ownership of issues through resolution.
What you'll do
Set up, configure, and launch Clever and ClassLink integrations (rostering and SSO) for new and renewing school and district customers.
Serve as the technical point of contact for district IT admins during onboarding, from data-sharing approval to first successful sync.
Troubleshoot sync and login issues: missing students, duplicate accounts, incorrect class or teacher associations, and SSO errors.
Monitor integration health across accounts and proactively fix sync failures before they affect classrooms.
Manage the Epic apps in the Clever and ClassLink partner portals, including app settings, data-sharing scopes, and district requests.
Partner with Engineering to reproduce bugs, write clear tickets, and test fixes and new integration features.
Coach Customer Success, Support, and Sales on how integrations work and how to set expectations with customers.
Build and maintain help-center articles, internal runbooks, and setup guides for admins and teachers.
Track integration metrics (time to launch, sync error rates, ticket volume) and recommend process improvements.
Support back-to-school peaks, when rostering volume is highest.
What you bring
2+ years in a technical support, implementation, or integration role, ideally in K–12 edtech.
Hands-on experience administering or supporting Clever and/or ClassLink (rostering, SSO, or both).
Solid understanding of K–12 rostering data: students, teachers, sections, schools, and how a student information system (SIS) feeds them.
Working knowledge of SSO concepts (OAuth, SAML) and identity providers like Google Workspace and Microsoft Entra ID.
Comfort working with CSVs, spreadsheets, and API responses to diagnose data issues.
Clear, patient communication with both non-technical teachers and district IT staff.
Strong organization: you can run many district setups in parallel and keep each one moving.
Familiarity with student data privacy requirements (FERPA, COPPA, state privacy agreements).
Nice to have
Clever or ClassLink certification, or prior work at either company or a district using them.
Experience with other rostering standards and tools: OneRoster, Google Classroom, Microsoft Teams for Education, or SIS platforms like PowerSchool and Infinite Campus.
Basic SQL or scripting (Python, JavaScript) for data checks.
Experience with Zendesk, Salesforce, Jira, or similar tools.
Background as a teacher, school technology coordinator, or district IT admin.
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Epic! (operating under getepic.com, legally Epic! Creations, Inc.) is the premier, enterprise-grade digital reading platform, children's educational media pioneer, and interactive EdTech orchestration powerhouse engineered to act as the definitive, high-visibility digital library, student performance tracking, and personalized literacy layer for millions of children, parents, and elementary school teachers globally. Co-founded in 2013 by digital media and gaming veterans Suren Markosian and Kevin Donahue, the company completely eliminates the severe systemic friction of modern childhood literacy development—where families struggle with high physical book costs, and schools face fragmented reading tracking resources alongside a sharp decline in student reading engagement—by deploying an immersive, high-velocity reading engagement matrix. Moving far beyond traditional, passive e-book reader utilities or static school PDF binders, Epic! natively unifies a curated catalog of over 40,000 high-quality books, audiobooks, learning videos, and read-to-me titles from 250+ top publishers (including HarperCollins, Macmillan, and National Geographic Kids) alongside gamified badge achievements, personalized quizzes, and a dedicated classroom insights dashboard. Operating at massive scale with accessibility spanning over 90% of elementary schools across the United States, the platform supports over 75 million young readers. Highlighting its category-defining momentum, Epic! was acquired by global digital education powerhouse Byju's for $500 million to anchor its international consumer expansion strategy. Under the hood, its technology framework utilizes advanced behavioral content recommendation loops, lightweight real-time reading progress telemetry tracking, interactive word-highlighting audio sync tools, and copper-bottomed COPPA compliance architectures built to manage high-volume concurrent streaming traffic with absolute safety and minimal latency. What sets Epic! apart is its uncompromising dedication to replacing passive screen time with absolute educational predictability, rich visual and textual storytelling, and structural classroom integration; by bridging the gap between performance-intensive relational media storage and immediate, child-first learning curiosity, the enterprise remains a definitive cornerstone of modern algorithmic EdTech and global literacy transformation.
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