Intake & Recruitment Coordinator (ABA)

Key Responsibilities

• Manage the full client intake process, ensuring a smooth and positive experience
• Act as the first point of contact for new client inquiries, providing timely and professional communication
• Collect, review, and organize client documentation accurately
• Coordinate service initiation, including scheduling and internal team communication
• Maintain ongoing follow-ups to ensure high levels of client satisfaction and customer success
• Support recruitment efforts, including sourcing, screening, and coordinating candidates
• Schedule interviews and manage candidate communication throughout the hiring process
• Assist with onboarding of new hires
• Maintain and update candidate and client pipelines using systems such as Monday.com
• Track and manage workflows for both intake and recruitment functions
• Collaborate with internal teams to ensure staffing and client needs are met efficiently

Requirements

• Proven experience in intake coordination, recruitment, or customer success (preferably within healthcare or ABA)
• Strong communication and interpersonal skills
• Ability to manage both client-facing and recruitment responsibilities
• Highly organized with strong attention to detail
• Ability to multitask and work in a fast-paced environment
• Experience with Monday.com or similar CRM/project management tools (preferred)
• Customer-focused mindset with a commitment to service excellence
• Strong problem-solving and administrative skills

Benefits

1. Comfortable working U.S. hours
2. Remote work from home