Intake Specialist

We are looking for a compassionate, organised, and highly professional Intake Coordinator to join a growing Applied Behavior Analysis (ABA) provider serving families in the United States.

As the first point of contact for parents seeking autism-related services for their children, you will play an important role in creating a positive and supportive experience for families from their very first interaction.

Many families may be contacting the organisation during a stressful or vulnerable time. The successful candidate must therefore be patient, empathetic, emotionally mature, and confident in communicating with parents in a professional and reassuring manner.

Requirements

• Respond promptly and professionally to new enquiries from prospective families.
• Speak with parents who are seeking ABA services for their children.
• Provide a compassionate, patient, and reassuring first point of contact.
• Gather and accurately record all relevant intake and family information.
• Explain the intake process clearly and professionally.
• Follow up consistently with prospective families.
• Maintain regular communication throughout the intake process.
• Identify suitable enquiries and help move them through the appropriate intake stages.
• Maintain accurate and up-to-date records in the relevant systems.
• Ensure information is captured accurately and handled professionally.
• Balance responsiveness and efficiency with sensitivity to each family's individual circumstances.
• Communicate professionally with internal teams regarding prospective families and intake status.
• Ensure prospective families receive timely updates and clear next steps.
• Previous experience in customer service, client care, intake coordination, or another customer-facing role.
• Excellent verbal and written communication skills in English.
• Clear, professional, and easily understandable speaking style.
• Comfortable communicating with American clients and families.
• Compassionate, patient, and emotionally mature approach.
• Ability to handle sensitive or emotional conversations with care and professionalism.
• Strong organisational skills and attention to detail.
• Reliable and consistent with follow-ups.
• Ability to build trust and rapport without making families feel rushed or pressured.
• Comfortable working independently in a remote environment.
• Ability to manage multiple enquiries while maintaining a high standard of service.

Preferred Experience

Experience in one or more of the following would be advantageous:

• Healthcare administration
• Patient coordination
• Medical intake
• Behavioural health intake
• ABA or autism services
• Social work or community services
• Customer service or client care
• Lead management
• Healthcare-related customer or client coordination

Benefits

1. Comfortable working U.S. hours
2. Remote work from home