Infrastructure Support Specialist / Systems Administrator
Job Description
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D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Diagnose, analyze, and resolve issues across Windows Server environments, including failures related to configuration, patching, performance degradation, and system outages.
- Troubleshoot VMware ESXi hosts and virtual machines, focusing on performance issues, resource bottlenecks, connectivity problems, and host/cluster-level incidents.
- Investigate and resolve problems related to Active Directory, Group Policy, authentication, permissions, and domain services health.
- Monitor server health, capacity, performance trends, and respond to system alerts; identify root causes of incidents and implement corrective actions.
- Troubleshoot and support backup and recovery operations, including job failures, restore errors, and disaster recovery scenarios.
- Identify, analyze, and resolve issues across infrastructure services, including storage connectivity, network basics (DNS, DHCP, routing), virtualization components, and shared services.
- Work closely with the service desk and escalation teams to provide deep-dive troubleshooting and ensure timely resolution of incidents, problems, and urgent service requests.
Requirements
- Hands-on experience in infrastructure support or systems administration, with exposure to Windows Servers, virtualisation (e.g. VMware ESXi or similar), and Microsoft 365.
- Basic experience with server monitoring, alerting, and incident handling, or willingness to learn.
- Familiarity with Linux operating systems is a plus.
- Ability to work in a managed services environment, supporting multiple client environments and following standardised processes and documentation.
- Well-rounded, proactive profile with good organisational skills and the ability to prioritise tasks.
- Strong problem-solving mindset; able to work independently as well as within a remote team.
- Experience working in international / multicultural teams, with awareness of cultural differences.
- Fluent in English (spoken and written); additional languages are a plus.
- Candidates have to declare Criminal record extract not older than three months.
Benefits
- Broad range of activities, tasks, and projects
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
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D-ploy
View Company ProfileD-ploy is a highly robust, Swiss-born IT Services and Engineering Solutions provider fundamentally designed to optimize enterprise productivity through standardized and individually tailored technology frameworks. Founded in 2003 in Kaiseraugst, Switzerland, the company initially built its massive technical footprint by handling complex IT management and outsourcing projects for large, highly regulated pharmaceutical enterprises in the Basel region. Today, D-ploy operates as a sprawling international network with 16 entities, a presence in over 52 countries, and more than 950 active customer initiatives. Under the hood, their service ecosystem covers end-to-end infrastructure management, application support, "IT as a Service" (ITaaS), cybersecurity, and specialized laboratory IT services—all backed by strict ISO 9001, 20000-1, and 27001 certifications. Their primary target audience spans aggressive enterprise and mid-market organizations across Europe and the US who desperately need cost-efficient, scalable, and highly compliant IT solutions. What sets D-ploy apart in the fiercely competitive IT consulting landscape is its "IT follows Business" philosophy and incredible organic growth model; deploying a deeply embedded, culturally adaptable workforce of over 750 associates to serve as trusted, long-term technical partners rather than mere transactional vendors.
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