Inbound Sales Representative
Job Description
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As an Inbound Sales Representative at A Place for Mom, you’ll be the trusted first point of contact for families searching for senior care solutions. In this high-impact sales role, you’ll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones.
What you will do:
- Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
- Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
- Conduct in-depth initial consultation calls with families
- Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
- Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program
What will make you successful:
Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor you will be the company’s first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.
Qualifications:
- Two or more years of experience in inside sales/inbound call center
- History of exceeding sales targets
- Ability to multitask; simultaneously talk on the phone and take notes on the computer
- Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system
Schedule:
You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.
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A Place For Mom
View Company ProfileA Place For Mom is a leading senior care referral service, dedicated to helping families navigate the complex process of finding the right care for their loved ones. With a comprehensive network of senior living communities, home care providers, and other senior care services, the company provides personalized guidance and support to families in need. The company's team of experienced senior care advisors work closely with families to understand their unique needs and preferences, and provide tailored recommendations for care options that best fit their requirements. From assisted living and memory care to skilled nursing and home care, A Place For Mom's expertise and resources help families make informed decisions about senior care. The company's mission is to provide compassionate and expert guidance, ensuring that seniors receive the care and support they deserve, while also providing peace of mind for their families. With its commitment to excellence and dedication to senior care, A Place For Mom has established itself as a trusted and respected authority in the senior care industry.
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