Implementation Consultant

What you will do:

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience;
• Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows;
• Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;
• Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies;
• Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently;
• Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;
• Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

What you need to succeed in this role:

• 1+ year of experience in B2B SaaS Implementation, Onboarding, Project Management, Customer Success, or a similar customer-facing role;
• Proven experience managing multiple customer implementation projects simultaneously while keeping deadlines, stakeholders, and project scope under control;
• Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations;
• Strong analytical mindset and advanced Excel or Google Sheets skills, with the ability to organize, validate, and work with business metrics and data;
• Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems;
• Excellent change management mindset with the ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations;
• Customer-oriented, proactive, and highly organized approach with excellent presentation, communication, and relationship-building skills;
• Natural curiosity and a problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations;
• Ability to guide clients through organizational and process change, simplify complex product logic, and act as a trusted implementation advisor.

Will be a great plus:

• Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets;
• Understanding of finance, accounting, procurement, or other core business operations;
• Experience working with ERP systems (such as NetSuite, QuickBooks, Xero), CRM platforms, or other enterprise software;
• Academic background in economics, finance, management, business, or a related technical field.

Benefits and Perks:

• Fixed schedule: Monday–Friday, from 9am to 6pm (EDT);
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Responsive management interested in your growth and long-lasting cooperation.