Customer Support Consultant

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010. They deliver secure customer and technical support across 60 languages, spanning diverse industries.

The Role

Join their multicultural and multilingual team as a Customer Support Consultant and thrive in a home-office environment. Master new skills and achieve challenging goals while benefiting from their People First management approach.

Key Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails;
• Build strong and lasting customer relationships;
• Stay updated with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest customer happiness practices;
• Maintain a deep understanding of client solutions and meet KPIs;
• Communicate with developers and cross-functional specialists.

Requirements

• Excellent English skills (C1 level for both spoken and written);
• At least 6 months of experience in a customer support role;
• Strong analytical thinking and research skills;
• Experience in the travel industry;
• A positive, proactive, and responsible attitude;
• Personal computer with at least 8GB of RAM and a stable internet connection (50 Mbps download and 40 Mbps upload).

Nice-to-Have

• Experience in hospitality or logistics;
• Familiarity with Zendesk or another CRM;
• Experience handling tickets.

Benefits

• Flexible schedule;
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, with an internal health policy;
• Responsive leadership focused on your development and long-term cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.