Customer Support Consultant
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Job Description
Remote customer service roles on HireSkys cover support, technical support, chat support, and community management. Check the listed hours, languages, and support tools before applying.
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SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010. They deliver secure customer and technical support across 60 languages, spanning diverse industries.
The Role
Join their multicultural and multilingual team as a Customer Support Consultant and thrive in a home-office environment. Master new skills and achieve challenging goals while benefiting from their People First management approach.
Key Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails;
- Build strong and lasting customer relationships;
- Stay updated with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest customer happiness practices;
- Maintain a deep understanding of client solutions and meet KPIs;
- Communicate with developers and cross-functional specialists.
Requirements
- Excellent English skills (C1 level for both spoken and written);
- At least 6 months of experience in a customer support role;
- Strong analytical thinking and research skills;
- Experience in the travel industry;
- A positive, proactive, and responsible attitude;
- Personal computer with at least 8GB of RAM and a stable internet connection (50 Mbps download and 40 Mbps upload).
Nice-to-Have
- Experience in hospitality or logistics;
- Familiarity with Zendesk or another CRM;
- Experience handling tickets.
Benefits
- Flexible schedule;
- Opportunity to work fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, with an internal health policy;
- Responsive leadership focused on your development and long-term cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
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SupportYourApp
View Company ProfileSupportYourApp (operating at supportyourapp.com) is a Support-as-a-Service platform engineered for delivering AI-enhanced customer support outsourcing. Founded in 2010 and headquartered in Wilmington, SupportYourApp provides secure technical, customer support and CX services to growing companies. Under the hood, the company leverages 24/7 automated software to screen every review on its platform. This allows growing startups and tech companies around the globe to augment their customer and technical support. Not specified.
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