Icelandic Speaking CX Agent For YouTube - Free Accommodation

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, proudly connecting top multilingual talent with world-class opportunities across the continent. With a proven track record of placing professionals in dynamic, high-growth industries, we are dedicated to delivering exceptional career experiences that go beyond the ordinary. Our commitment to candidate success, combined with our deep industry expertise, makes Mercier Consultancy Group the partner of choice for ambitious professionals seeking meaningful roles abroad.

Mercier Consultancy Group is thrilled to present an outstanding opportunity for a fluent or native Icelandic speaker to join a globally recognised streaming platform as a Customer Experience Agent supporting YouTube's Icelandic-speaking user base — right from the sun-drenched shores of Greece. This is one of the most sought-after Icelandic-speaking jobs available today, combining a rewarding career in the fast-paced streaming platforms industry with a fully supported relocation to one of Europe's most vibrant and beautiful destinations. If you are passionate about digital content, streaming technology, and delivering world-class support, this position in Greece is the perfect next step in your professional journey.

Key Responsibilities

• Deliver outstanding customer support to Icelandic-speaking YouTube users via email, chat, and other digital communication channels, resolving queries related to streaming, account access, content management, and platform navigation.
• Assist users with issues related to YouTube's streaming platform features, including video playback, subscriptions, monetisation, and content creator tools.
• Investigate, troubleshoot, and resolve technical and account-related issues efficiently, ensuring a seamless and positive streaming experience for every user.
• Identify, escalate, and document complex or unresolved cases in accordance with internal workflows, maintaining high standards of accuracy and detail.
• Monitor and review user-reported content concerns, adhering to YouTube's community guidelines and platform policies within the streaming environment.
• Provide clear, empathetic, and professionally crafted responses in Icelandic, upholding the brand standards of one of the world's leading streaming platforms.
• Collaborate closely with internal teams and team leaders to contribute to ongoing process improvements, sharing insights gathered from the Icelandic-speaking user community.
• Consistently achieve and exceed individual and team performance targets, contributing to an exceptional customer experience across the streaming platform.

Requirements

• Native or fluent proficiency in Icelandic (both spoken and written) is mandatory for this role.
• A valid EU passport or the legal right to work within the European Union is required.
• A strong interest in or familiarity with streaming platforms, digital content, and online video services such as YouTube is highly desirable.
• Excellent written and verbal communication skills in Icelandic, with the ability to convey information clearly, professionally, and empathetically.
• Strong problem-solving abilities and a customer-first mindset, with the capacity to manage multiple tasks efficiently in a fast-paced environment.
• Previous experience in customer service, technical support, or a related field is an advantage, though candidates with a genuine passion for streaming and digital media are warmly encouraged to apply.

Benefits

• Competitive Monthly Salary reflecting your skills and experience in the streaming platforms industry.
• Fully Paid Training provided from day one, equipping you with all the knowledge and tools needed to excel in your role.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece.
• Free Accommodation provided to support your transition and settlement in Greece.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, a significant and highly valued benefit exclusive to this opportunity.
• A dynamic, multicultural, and professionally stimulating work environment within the global streaming platforms sector.
• And Much More...

Relocating to Greece means embracing a lifestyle that seamlessly blends ancient history with modern cosmopolitan living. Greece is celebrated for its breathtaking landscapes — from the crystalline waters of the Aegean Sea to the iconic whitewashed architecture of its island villages — as well as its warm Mediterranean climate, which offers over 300 days of sunshine per year. Whether you spend your weekends exploring ancient ruins, hiking scenic coastlines, or simply relaxing at a sun-drenched beach, Greece provides an unparalleled quality of life that is hard to match anywhere else in Europe.

Beyond its natural beauty, Greece is renowned for its world-class cuisine, legendary hospitality, and a rich cultural calendar filled with festivals, art, and music. The vibrant cities of Greece — particularly Athens and Thessaloniki — offer a thriving social scene, affordable living costs, and an increasingly international community of professionals from across the globe. For those exploring jobs in Greece, this country offers a truly unique combination of professional opportunity and enviable lifestyle, making this position not just a career move, but a life-changing adventure. Greece is waiting for you — and so is your next great opportunity.