Healthcare Receptionist

We are seeking a confident, intelligent, proactive, and compassionate Healthcare Receptionist to join our growing team.

The healthcare Receptionist will serve as one of the first points of contact for prospective families seeking services. This individual will be responsible for responding to new inquiries, engaging with prospective families, guiding them through the intake and enrolment process, collecting required information and documentation, and assisting with insurance verification and authorization requirements.

The ideal candidate will have strong communication and follow-up skills, a customer-focused and sales-oriented mindset, and the ability to confidently engage prospective families and move leads through the intake process. They should be highly organised, comfortable working independently, and able to manage multiple cases and follow-ups simultaneously.

Key Responsibilities

• Respond promptly, professionally, and compassionately to inquiries from prospective families.
• Serve as a welcoming and knowledgeable first point of contact for families.
• Guide prospective families through the intake and enrollment process from initial inquiry through to the next stage.
• Follow up consistently with prospective families and leads to ensure timely progression through the intake process.
• Collect, review, and accurately maintain client information and required documentation.
• Ensure all required intake documentation is complete and properly recorded.
• Verify insurance benefits and assist families with insurance-related requirements.
• Assist with obtaining and tracking required insurance authorizations.
• Maintain accurate and up-to-date information within electronic systems, insurance portals, and spreadsheets.
• Manage multiple active cases, inquiries, and follow-ups while ensuring that no opportunities or required actions are missed.
• Communicate professionally and confidently with families regarding next steps, outstanding information, and documentation requirements.
• Identify missing information or documentation and proactively follow up to resolve outstanding matters.
• Learn and effectively use internal processes, systems, and software platforms.
• Work independently while maintaining strong communication and collaboration with the wider team.
• Provide a professional, reliable, and positive experience for every prospective family.

Requirements

• Previous experience in an healthcare receptionist, Intake Coordinator, Patient Coordinator, Client Services, Administration, Healthcare, ABA, or similar role is preferred.
• Previous sales experience is highly advantageous.
• Experience engaging with prospective clients, managing leads, and conducting follow-ups would be beneficial.
• Experience working with healthcare insurance verification and authorizations is an advantage.
• Confident and comfortable engaging prospective families and following up on leads.
• Strong sales and relationship-building skills.
• Clear, professional, and easily understood spoken English.
• Excellent verbal communication and interpersonal skills.
• Intelligent, proactive, and able to take initiative without requiring constant direction.
• A fast learner who can quickly understand new processes, systems, and workflows.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple cases, inquiries, and follow-ups simultaneously.
• Comfortable using electronic systems, CRM platforms, insurance portals, and spreadsheets.
• Strong problem-solving skills and the ability to identify and resolve issues proactively.
• Reliable, professional, compassionate, and able to work independently.