Healthcare Appointment Setting Specialist

Job Responsibilities:

• Generate and nurture prospective patient leads.
• Respond to inquiries through email, text, and social media.
• Follow up consistently and schedule qualified appointments.
• Manage automated email and text follow-up sequences.
• Re-engage inactive patients and old leads.
• Manage social media comments and direct messages.
• Update lead information and activities in AcuBliss or other CRM/EHR systems.
• Track lead status and ensure no follow-up is missed.
• Identify workflow gaps and suggest improvements.
• Assist with newsletters, patient education, and basic social media posting.
• Provide administrative support related to lead management.
• Report on leads contacted, appointments booked, and conversion results.

Requirements

• At least 1 year of experience in lead generation, lead nurturing, or appointment setting or any other similar experience
• Sales-oriented and focused on generating qualified appointments.
• Experience with email and text-message automation.
• Familiarity with CRM or EHR systems; AcuBliss experience is preferred.
• Strong social media engagement and DM management skills.
• Healthcare or wellness industry experience is preferred.
• Excellent written English and professional communication skills.
• Organized, reliable, and detail-oriented.
• Able to work independently with minimal supervision.
• Proactive, adaptable, coachable, and receptive to feedback.
• Comfortable working toward measurable goals.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.