German Speaking Search Engine Customer Expert

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class opportunities across Europe. We pride ourselves on delivering bespoke staffing solutions for the luxury sector, ensuring that excellence is at the heart of every career move we facilitate.

Key Responsibilities

• Provide high-touch, white-glove customer support for discerning clients within the elite luxury goods industry.
• Manage search engine-related queries with precision, ensuring brand alignment and premium service standards.
• Maintain a deep understanding of exclusive product catalogs to offer personalized recommendations to our international clientele.
• Navigate complex inquiries regarding luxury acquisitions and digital services with professionalism and cultural sensitivity.
• Collaborate with cross-functional teams to elevate the digital user experience for high-net-worth customers.
• Ensure all interactions reflect the sophistication and heritage associated with our prestigious luxury partners.
• Handle sensitive information with total discretion and commitment to brand exclusivity.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or work permit required for these exclusive jobs in Greece.
• A strong passion for the luxury goods industry and an eye for detail.
• Excellent communication skills, capable of maintaining a professional, premium tone in all customer interactions.
• Strong digital literacy and proficiency in navigating search engine environments.
• Previous experience in customer relations, premium retail, or concierge services is considered a significant advantage.

Benefits

What We Offer

• Competitive Monthly Salary with 13th and 14th salary payments annually.
• Monthly Performance Bonus linked to service excellence and quality targets.
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation.
• Comprehensive health insurance coverage.
• Fully paid intensive training program to prepare you for the German Speaking Search Engine Customer Expert position in Greece.
• Career development opportunities within an elite international firm.
• Relocation support from the expert team at Mercier Consultancy Group.