German Speaking Customer Service for a Leading German Insurance Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in curating exceptional career paths, ensuring that our candidates thrive in roles that offer both professional growth and personal enrichment.

We are currently looking for talented professionals to join our team for the German Speaking Customer Service role within a leading German insurance group based in Greece. This is a unique opportunity to advance your career within the insurance sector while enjoying a high quality of life in one of the most vibrant cities in Europe.

Key Responsibilities

• Provide high-quality support to German-speaking clients regarding their insurance policies and coverage inquiries.
• Manage incoming requests via phone, email, and chat, ensuring accuracy and professional standards within the insurance industry.
• Assist policyholders with claims processing, premium payments, and contract updates.
• Maintain comprehensive records of client interactions in our internal CRM systems to ensure top-tier service delivery.
• Collaborate with internal departments to resolve complex insurance queries efficiently.
• Act as a primary point of contact for clients seeking guidance on life, health, or property insurance products.
• Identify opportunities to provide value-added services that align with the standards of a leading German insurance group.

Requirements

• Native or fluent German (spoken and written) is absolutely essential for this role.
• Valid EU passport (mandatory).
• Strong communication skills and a passion for providing world-class customer service within the insurance sector.
• Excellent analytical and problem-solving abilities to handle insurance-related inquiries.
• Proficiency in basic computer systems and internet navigation.
• A proactive attitude and a desire to succeed in one of our most popular German-speaking jobs.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Comprehensive Health Insurance and private medical coverage.
• Fully Paid Initial and Ongoing Training programs.
• Excellent professional environment for those seeking jobs in Greece.
• And Much More, including team-building events and career development support.