Enterprise Account Manager (Influencer Marketing) - Kyra

About Kyra: Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle—creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.

💡 The Role in a Nutshell

You own a portfolio of Kyra's largest enterprise accounts (multi-million-dollar brand partnerships) and are measured on their growth. Your scoreboard includes retention, expansion, and Net Revenue Retention (NRR).

💡 What You'll Own

This is a commercial role, not a delivery one. You will:

• Revenue: Carry an NRR target across your book, protect it, and grow it.

• The relationship: Be the trusted strategic partner to senior brand-side stakeholders, not just the campaign contact.

• The system: Act as the connective tissue between Sales, Strategy, Campaigns, Paid, and Product, ensuring alignment and efficiency.

• The early warning: Identify issues (performance, scope, relationship, or margin) two quarters out and address them proactively.

• The standard: Lead a pod of Customer Success Managers (CSMs) and/or Junior CSMs, elevating their performance and client work.

🎯 Lead the Relationship

Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams, build trust, and have direct conversations when performance needs improvement.

📈 Turn Insight into Strategy

Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain their implications.

AI-First: Use AI daily to compress reporting, model renewals, prep upsells, and synthesize client data, buying back time for high-value tasks like managing relationships.

🔍 Own Delivery End-to-End

Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Ensure work stays on-brand, on-time, and within margin.

📊 Protect & Grow Revenue

Manage renewal timelines, identify upsell opportunities, and drive Net Revenue Retention (NRR). Speak confidently about account growth with real numbers.

💾 Use Data to Improve What's Next

Forecast performance, optimize mid-campaign, and apply learnings to future programs. Reporting informs decisions, not just recaps.

🛡️ Keep the System Tight

Ensure tracking is clean, monitor team capacity, fix inefficiencies, and make sure client feedback is addressed.

What We're Looking For

• Candidate must have 6+ years in influencer or creator marketing, with hands-on experience managing large or enterprise accounts.

• Fluency in running campaigns with Meta and TikTok platforms.

• Proven track record of account growth and retention with quantifiable results.

• Experience measured against revenue, retention, or NRR and understanding of what drives these metrics.

• Direct people-leadership experience, including running 1:1s, managing workloads, and improving performance of team members.

• AI-native skills, integrating AI tools into daily workflows for faster execution, sharper insights, and smarter workflows.

• Commercially sharp, operationally reliable, and able to confidently discuss the revenue impact of managed accounts.

Traits That Matter

Curious, commercially aware, direct, adaptable, strong at building trust, open to feedback, proactive in addressing issues, and self-directed.

What Success Looks Like

After 6 months, renewals are planned early, NRR targets are on track, expansion opportunities are mapped, delivery runs smoothly, and leadership trusts your forecasts.

Benefits

Remote-first with flexibility to work from anywhere. Annual benefits include 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave. Annual Learning & Development budget, annual bonus scheme, and healthcare coverage for US-based team members.

Tips for Application

AI is core to Kyra's operations. Use it to enhance your application, but ensure everything reflects your own judgment and experience.