eCommerce Specialist

The role of eCommerce Specialist involves leading and coordinating the eCommerce channel for a family-run Japanese company with over 200 years of history, known as the No.1 pet food brand in Japan. The company is expanding internationally with the mission to bring joy to pets and their owners worldwide.

Main responsibilities:

• Lead eCommerce Strategy: Develop and execute strategies to grow online sales, traffic, and customer loyalty across key platforms and emerging eRetailers.
• Manage Key Accounts: Act as the primary contact for major eRetailers (e.g., Amazon, etc.), ensuring strong partnerships and tailored solutions.
• Drive Sales Performance: Oversee distribution, revenue, and budget targets for the eRetailers, ensuring alignment with business objectives.
• Plan & Execute Listings: Prepare and implement annual plans, product listings, and promotional activities to maximize visibility and conversion.
• Analyze Market & Assortment: Monitor market trends, competitor activity, and assortment opportunities to identify new revenue streams.
• Monitor & Report KPIs: Track account performance, provide regular reporting, and ensure achievement of agreed KPIs.
• Collaborate Cross-Functionally: Work closely with marketing, shopper CX, supply chain, and colleagues to share best practices and support overall growth.
• Ensure Compliance & Control: Maintain operational standards, budget adherence, and compliance in all Digital Commerce activities.
• Represent the Brand: Participate in trade fairs and industry events to strengthen the brand's presence and build strategic relationships.

Requirements

Education & Experience

• University degree or equivalent vocational training.
• 2-4 years of professional experience in eCommerce, digital sales, or key account management within FMCG or related industries.
• Proven track record in managing eCommerce platforms and client relationships (experience with Amazon or similar online shops is a plus).

Technical & Analytical Skills

• Strong knowledge of digital marketing tactics, tools, and trends, with the ability to translate them into actionable strategies.
• Data-driven mindset: skilled in analyzing performance data and making informed decisions to optimize digital channels.
• Proficiency in MS Office (Excel, Word, Outlook), Power BI, and familiarity with analytics tools (e.g., Google Analytics).
• IT literacy and ability to work with digital tools and platforms.

Commercial & Strategic Skills

• Solid business acumen and ability to develop tailored strategies for key accounts.
• Understanding of market dynamics, competitor analysis, and decision-making processes.
• Ability to interpret customer and market data to identify growth opportunities.

Interpersonal & Communication Skills

• Excellent intercultural communication and relationship management skills.
• Targeted and persuasive communication style, both written and verbal.
• Strong networking and customer orientation.

Languages: Business-level English/Italian (French and additional European languages are a plus).

Other Requirements

• Willingness to travel for business (as agreed with line manager).
• Driving license (Category B).

Competencies

• Drive for Results: Strong focus on achieving goals and delivering measurable outcomes.
• Customer Focus: Ability to understand and anticipate customer needs and build lasting relationships.
• Action-Oriented: Proactive approach to problem-solving and execution in a fast-paced environment.
• Planning & Priority Setting: Skilled in organizing tasks, managing time, and setting clear priorities.
• Communication Skills: Excellent verbal and written communication, including intercultural competence.
• Peer Relationship & Collaboration: Ability to work effectively across teams and influence stakeholders.
• Adaptability: Comfortable with change and able to adjust strategies quickly.

Key Functional Competencies & Technical Skills

• eCommerce Expertise: Managing online platforms and eRetailers (e.g., Amazon).
• Customer Execution & Measurement: Delivering flawless execution and tracking performance metrics.
• Sales & Customer Communications: Building compelling propositions and maintaining strong client engagement.
• Revenue Management: Ability to optimize pricing, promotions, and profitability.
• Financial & Analytical Acumen: Strong data interpretation skills to drive insights and decisions.
• Digital Marketing Knowledge: Understanding of tactics, tools, and trends to drive traffic and conversion.
• Analytical Skills: Turning data into actionable insights for growth.
• IT & Tools Proficiency: Advanced MS Office (Excel, Word, Outlook), Power BI, and analytics platforms.