E-Commerce & Marketplace Manager

Role Overview:

Own the day-to-day commercial performance of the company’s digital sales channels by acting as the primary liaison between the business and its e-commerce agency. Drive growth, optimisation, and reporting across Amazon Vendor Central, Amazon Seller Central, and the company’s owned e-commerce platform.

Key Responsibilities:

Agency Management

• Act as the primary point of contact for the external e-commerce agency.
• Monitor agency performance against agreed KPIs.
• Challenge recommendations and ensure activity aligns with business priorities.
• Coordinate implementation with internal stakeholders.

Amazon Management — Primary Focus

• Oversee Amazon Vendor Central and Seller Central operations.
• Review catalogue health, content quality, and listing compliance.
• Monitor sales performance, advertising effectiveness, and inventory risks.
• Identify growth opportunities across product categories and brands.
• Manage promotional planning and seasonal activity.

Owned E-Commerce Platform — Secondary Focus

• Monitor website performance, traffic, and conversion metrics.
• Coordinate content updates, merchandising, and promotions.
• Recommend improvements to customer experience and conversion.
• Balance website growth opportunities against retail channel considerations.

Reporting & Analytics

• Produce regular performance dashboards.
• Track sales, conversion, advertising efficiency, and profitability.
• Present insights and recommendations to leadership.
• Help establish channel-specific KPIs.

Cross-Functional Coordination

• Work closely with Sales, Marketing, Product, and Supply Chain teams.
• Ensure product launches and promotions are reflected across digital channels.
• Coordinate inventory availability and forecasting considerations.

Requirements

Required Skills and Qualifications:

Ideal Candidate

• 5+ years’ experience in e-commerce or marketplace management.
• Strong Amazon Vendor Central and Seller Central experience.
• Experience managing agencies or third-party partners.
• Strong analytical and commercial mindset.
• Comfortable working independently with Australian stakeholders.
• Experience with Shopify, Magento, or similar platforms.
• Strong reporting and Excel or Power BI skills.

Key Success Metrics

• Amazon revenue growth.
• Marketplace profitability.
• Content compliance and catalogue health.
• Advertising ROI.
• Agency performance and project delivery.
• Website conversion improvements.