E-commerce Assistant (Remote)

You'll keep a UK online store running day to day — loading products, keeping listings accurate, processing orders, and handling customer queries.

The store changes daily — new lines, price moves, promotions, and returns. You will ensure all of it is accurate so customers see the right product at the right price.

You will work UK business hours from home, as part of a South African team placed directly with established UK employers.

Key Responsibilities

• Create and update product listings, images, and descriptions
• Keep pricing, stock levels, and categories accurate across the store
• Process orders, returns, and refunds
• Respond to customer queries about orders and products
• Support promotions, discount codes, and seasonal campaigns
• Report on sales, traffic, and best-selling lines

What You'll Need

• Experience with an e-commerce platform such as Shopify, WooCommerce, or Magento
• Confident writing clear, accurate product copy
• Comfortable in Excel or Google Sheets for bulk product uploads
• Attention to detail on pricing, stock, and product data
• Customer-focused written English

Nice to Have

• Exposure to marketplaces such as Amazon or eBay
• Basic image editing in Canva or Photoshop
• Familiarity with Google Analytics

What's on Offer

• 100% remote, working from anywhere in South Africa
• UK business hours, 09:00–17:00 UK time (11:00–19:00 SAST)
• Direct exposure to an established UK business
• Long-term, stable placement with room to grow