Donor Operations Coordinator

The Good Food Institute (GFI) is a nonprofit think tank working to make the global food system better for the planet, people, and animals. Alongside scientists, businesses, and policymakers, GFI’s teams focus on making plant-based, fermentation-enabled, and cultivated meat delicious, affordable, and accessible. Powered by philanthropy, GFI is an international network of organizations advancing alternative proteins as an essential solution needed to meet the world’s climate, global health, food security, and biodiversity goals.

How you will make a difference

In this position, you will have the opportunity to provide service-oriented support to the Development, Finance, and program teams by maintaining accurate, timely gift data in Salesforce and responding quickly to the data needs of internal stakeholders. You will be the go-to resource for the fundraising team’s day-to-day data questions — fielding ad hoc requests, resolving data discrepancies, and ensuring that gift records are always current and trustworthy. Success in this position requires not just attention to detail, but a genuine service orientation: the ability to triage competing requests, communicate clearly under pressure, and deliver reliable results to colleagues who depend on accurate data to do their jobs. The Donor Operations Coordinator will be responsible for:

Internal stakeholder support

• Serving as the primary point of contact for gift data inquiries from the Development, Finance, and program teams — responding promptly and accurately to ad hoc requests for records, reports, and reconciliation details.
• Triaging and prioritizing competing requests from multiple internal stakeholders, communicating realistic timelines, and proactively flagging delays.
• Partnering with the Development Operations team to identify recurring pain points and build lightweight processes that reduce the volume of repetitive requests over time.
• Maintaining a solutions-first approach when colleagues need urgent answers during high-pressure fundraising periods.

Gift entry

• Entering donor gifts into Salesforce on a consistent weekly basis, including checks, ACH transactions, and non-cash gifts, ensuring accurate and complete record of all incoming gifts.
• Processing and entering third-party fundraiser (TPF) gifts on a monthly basis.
• Following established SOPs for all gift entry and surfacing process gaps or inconsistencies to the Director of Development Operations.
• Reviewing data quality reports regularly to identify and resolve discrepancies before they surface as downstream problems for the team.

Gift acknowledgement

• Processing gift acknowledgments electronically or via postal mail in a timely manner, including during high-volume year-end periods.
• Maintaining and updating acknowledgment templates as needed in coordination with the Development team.
• Coordinating with the Development team on special acknowledgment needs for major donors or campaigns.

Data import, reconciliation, and reporting

• Supporting the Development team with bulk data imports and updates, including preparing datasets for import and ensuring data accuracy and consistency with data quality standards.
• Supporting the gift reconciliation process between Salesforce and the financial accounting systems in collaboration with the Salesforce and Finance teams.
• Running standard Salesforce reports on request and assisting colleagues in interpreting data outputs.
• Performing other duties as assigned

Who we’re looking for

An ideal candidate for the Donor Operations Coordinator position will have experience that reflects the following:

• At least 3 years of experience providing service-oriented support to fundraising or other data-driven teams.
• Systems-oriented thinker who can see how the data pieces fit together, proactively recommend solutions, and partner with the team to resolve issues.
• Demonstrated experience with data entry in Salesforce or a comparable CRM platform, preferably in a nonprofit environment.
• Strong attention to detail and a high degree of organization — the ability to work accurately under frequent interruption is essential.
• Clear and proactive written and verbal communication style that allows colleagues to rely on you to get the job done and to proactively reach out with updates.
• Comfort managing multiple concurrent, competing requests and the judgment to prioritize effectively.
• Ability to perform self-directed work while remaining consistently responsive to the team.
• Availability to support GFI’s year-end fundraising activity, which may require longer than typical working hours (up to 29 hours per work week) during December and the beginning of January.
• Familiarity with nonprofit fundraising operations and donor management preferred.
• Experience with third-party fundraising platforms and/or Apsona preferred.
• Prior experience in an internal operations support position involving shared inboxes, ticketing queues, or high-volume internal request management preferred.
• A commitment to fostering a work environment that is respectful, supportive, fair, and welcoming to all.
• Comfort working remotely in a collaborative, caring, and high-performing culture that values inclusion and innovation.
• Strong support for GFI’s philosophy and mission; demonstrated interest in plant-based & other alternative proteins, public health, environmentalism, climate change, animal protection, or hunger relief.
• A commitment to GFI’s values: believe change is possible, do the most good we can, share knowledge freely, act on evidence, and invite everyone to the table.