Director, Portfolio Delivery (SCADA Program)

As Director, Portfolio Delivery within the Terabase SCADA program, you will report to the Senior Director of Project Delivery and own the strategic direction, organizational health, P&L performance, and scalable growth of the Project Management and Delivery program.

You will lead a global team of Project Managers, Business Analysts, and Project Coordinators and own the execution and delivery of SCADA projects. You will own key customer relationships at an executive level and serve as the primary cross-functional leader connecting delivery operations with Product, Supply Chain, Manufacturing, Sales, and Finance to ensure SCADA systems are implemented, tested, and delivered within scope, time, and budget.

Responsibilities

Organizational Leadership & Strategy

• Set the strategic direction, operating model, and annual delivery roadmap for SCADA projects, and design the Program’s operating cadence and governance — structured project reviews, escalation protocols, and decision-making frameworks — to enable scalable, predictable delivery and commercial excellence.

• Identify operational risks, organizational constraints, and scaling challenges, and develop and own the mitigation and growth strategies to address them.

• Represent the SCADA Program in executive forums, leadership planning, and company-wide strategic initiatives.

Delivery & Customer Operations

• Serve as the senior Terabase relationship owner for a portfolio of large, complex projects, managing the full engagement lifecycle from booking to delivery.

• Act as the voice of the customer across portfolio and project execution, customer success, and quality, and lead execution-focused workshops that improve overall experience.

• Partner with Sales on deal review committee (DRC) submissions and account expansion, bringing delivery feasibility and operational input into the pursuit process.

Team Leadership & Development

• Lead and develop a global team of managers, project managers, coordinators, and analysts owning task and resource prioritization, performance management, and compensation reviews.

• Define clear role expectations and build bench strength through individual development plans, mentoring, and performance feedback — developing successors and stretch candidates through deliberate exposure to cross-functional initiatives, executive customer ownership, and contract management.

• Lead hiring, onboarding, workforce planning, and organizational design to build capacity ahead of business demand and run the team’s operating rhythm and alignment meetings.

Process & Delivery Excellence

• Own the SCADA Project Management playbook as the single source of truth for how the Program delivers, and drive adoption across the team.

• Standardize FAT preparation, design-and-operations readiness reviews, and project delivery tracking across FNE, Met, and SCADA products.

• Own the Project Delivery technology stack — Cora as the program system of record, NetSuite (ERP), and Arena (PLM) — driving operational efficiency through automation and AI, and ensure SCADA performance, RMA/warranty, and KPI dashboards give leadership real-time visibility into program health across the portfolio.

Business & Financial Management

• Partner with the OT Business Unit to manage the P&L for the SCADA Program including project margin, portfolio profitability, revenue recognition, and resource utilization with accountability for committed financial targets.

• Own annual planning, budgeting, revenue forecasting, and initiative prioritization across headcount, tooling, and infrastructure — partnering with Finance and Sales on a rolling view of bookings, pipeline, and backlog — and build financial cases (ROI, headcount, cost/pricing) for operational decisions.

• Oversee client billing, collections, and project procurement, holding the team accountable for controlling program spend against budget.

• Own delivery commercial accountability: partner with Sales and Legal on contract reviews and MSA negotiations and operate every engagement to the executed contract.

• Own portfolio schedule tracking, own the bi-weekly SCADA program report and KPI update for leadership, and close the loop on client survey results.