Director of Product Management

The opportunity

Kin is building the platform for modern homeownership. We've expanded from home insurance into auto, flood, property tax appeals, and home financing. The next challenge is making all of it work together, and doing it efficiently enough that launching and maintaining the next product is cheaper than the last. We're hiring a Director of Product Management which will oversee two of the highest-leverage bets to accomplish that:

• Policy Platform: Your mandate is to help Kin move from insurance company economics to platform economics, where every new product launched makes the next one faster, cheaper, and easier to build and maintain. Today, launching a new product requires significant engineering time because we rebuild much of the operational infrastructure. The vision is configurable policy event engines, a normalized data architecture, and a single source of truth for product rules and coverages across every Kin product.

• Kin Customer Portal: You'll oversee the product strategy for the digital destination where homeowners protect, finance, maintain, and improve their homes. The experience has to work as one product, not a bunch of handoffs so customers choose to get more Kin products because every product they add makes the others better.

The Policy Platform enables Kin to launch new products as configuration rather than custom engineering. The Customer Portal enables Kin to evolve from episodic insurance transactions into continuous homeowner relationships.

This is a people management role. You'll build and develop a team of PMs, set the standard for product quality across both areas, and serve as a thought partner to engineering, design, and executive leadership on some of the most consequential architecture decisions Kin will make.

Your responsibilities

• Define and own the multi-year product strategy for Kin's policy platform and customer experience, translating long-term business goals into a clear, sequenced roadmap

• Lead, develop, and hire a team of product managers; raise the bar on craft, analytical rigor, and cross-functional collaboration across the team

• Make the hard prioritization calls between foundational platform work (where the customer is internal and the feedback loop is slow) and customer-facing product work (where the signal is faster and the stakes are visible)

• Partner with engineering lead to develop the platform's API strategy and configuration model, ensuring Kin can launch new products and respond to regulatory changes

• Drive the Home Hub from its current foundation into the digital destination for customers to manage their existing products and a marketplace to sell them the next

• Partner with Engineering, Design, Actuarial, Underwriting, Finance, and Legal to make cross-functional coordination fast and low-friction on work that requires all of them

• Define success metrics for your domain, keep them visible across the business, and use them to sharpen roadmap decisions over time

• Partner with engineering and data science leaders to ensure AI-native workflows, automation, and intelligence capabilities are embedded into both platform and customer experiences

Success in this role

By the end of your first year:

• A clear, sequenced platform roadmap is in place; engineering is building against it with confidence, and dependent teams are not blocked

• The Home Hub has a defined product strategy that increases customer retention and average revenue per customer overtime through multi-product adoption

• Your team is stronger than when you arrived: PMs are getting better, standards are higher, and there's a clear bar for what good looks like – especially as we navigate how the PM role is evolving with advent of AI

• Platform configuration and API standards are documented and being adopted consistently, so new products are configuration, not custom implementations

• The path to launching and maintaining new products is measurably faster and requires significantly less custom engineering effort than it did a year earlier.

What you’ll bring

• 12+ years of professional experience, with at least 8 years in software product management and at least 3 years managing and developing PM teams

• Proven ownership of both platform/infrastructure products and consumer-facing products; you can hold both modes simultaneously without defaulting to one

• Experience with platform modernization or re-platforming at scale, including sequencing migrations without disrupting dependent teams

• Technical fluency sufficient to contribute to architecture and data model conversations and understand the downstream implications of platform decisions for reliability, scalability, and regulatory compliance

• Experience in Fintech, Insurtech, or financial services where pricing logic, regulatory constraints, and customer trust were all constraints at the same time

• Track record of building PM talent, not just shipping great products yourself

• Written and verbal communication calibrated for both technical and executive audiences

Bonus if you have:

• Familiarity with insurance policy administration systems or consumer financial platforms

• Experience building or scaling a multi-sided product ecosystem (platform plus consumer-facing layer)