Digital Inside Sales Representative (Nonprofit Focus) at Twilio

About the Job:

This position plays a key role in growing Twilio’s social impact organization. As the Digital Inside Sales Representative, you will focus on lead qualification, net new customer acquisition, solution selling, and closing deals within nonprofit accounts. Your goal is to drive revenue growth while upholding Twilio Magic and helping customers achieve their missions.

Responsibilities:

• Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, healthcare, NGOs, humanitarian aid, credit unions, and other nonprofits.
• Collaborate with customers to understand their business and technical requirements, leveraging Twilio’s communications API platform to design tailored solutions.
• Own entire sales cycles, closing new revenue, protecting existing revenue, and driving upsell and cross-sell opportunities while managing assigned accounts and resolving issues.
• Execute programmable sales plays to deliver strong revenue, gross margin, and gross profit results.
• Work cross-functionally with Sales, Sales Development, Marketing, Product, Engineering, and Support teams to execute renewals, address customer needs, and advise on digital communication strategies.
• Generate and maintain an accurate sales pipeline and forecast using Salesforce CRM through proactive efforts and collaboration with your manager.
• Implement automation strategies to serve a large customer base while maintaining NPS (Net Promoter Score) and preventing churn.
• Drive deals forward, remove obstacles for customers and internally, and recommend process improvements to support the team.
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how Twilio’s platform can scale their reach and missions.
• Possess world-class interpersonal and communication skills to simplify complex technical and financial details for customers.
• Balance competing priorities and manage multiple projects/deals simultaneously.

Qualifications:

Required:

• At least 5+ years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space, with a record of top performance.
• Experience in technical solutions selling, including closing deals, and a passion for solving customer problems.
• Demonstrated track record of managing business forecasts and financial models.
• Comfortable working with business and highly technical leaders, influencing their understanding and building partnerships.
• Analytical account development strategy based on data-driven opportunities and value proof.
• Entrepreneurial mindset with an appetite to define processes and build programs.
• Record of delivering revenue and gross profit results.
• Deep personal interest in the social impact market and dedication to making a positive difference.
• Strong written and verbal communication skills to simplify complex details.
• High adaptability, comfort with ambiguity, and change in a rapid-paced environment.
• Strong process-orientation and focus on improving systems and processes across the team.
• World-class organization, prioritization, and documentation skills.