Account Executive 3 - New Business (Messaging, Voice & Email) at Twilio

About the Job:

This role is focused on leading prospecting, solution selling, and closing new business opportunities across Twilio’s Messaging, Voice, and Email products. The Account Executive will be responsible for expanding Twilio’s messaging business with mid-market and enterprise companies in the Financial Services vertical. This position requires expertise in the CPaaS ecosystem and deep knowledge of Twilio’s product offerings.

The role is highly cross-functional, integrating with product management, carrier relations, finance, and solutions engineering teams.

Responsibilities:

• Drive new customer acquisition with a focus on achieving incremental Account Contract Value (iACV) targets.
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles, leveraging Twilio’s messaging (SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security), voice, and email solutions.
• Collaborate with customers in the Financial Services vertical to understand their business and technical requirements, designing tailored solutions using Twilio’s communications API platform.
• Work with Finance, Legal, Pricing, and Operations teams to design mutually beneficial contracts that address customer needs while balancing business objectives.
• Present complex contractual, technical, and financial details to prospects in a clear, engaging manner to build confidence and trust.
• Balance multiple projects and deals simultaneously, managing competing priorities effectively.
• Develop long-range territory strategies and sales plans in partnership with sales, services, product, and finance teams.
• Act as the voice of the customer for Twilio’s product and carrier relations teams.
• Stay updated on key industry initiatives and new capabilities in the CPaaS space to represent customer and organizational needs.
• Generate and maintain an accurate pipeline and forecast using Salesforce CRM.
• Collaborate with peers to share best practices and stay current with industry changes.

Qualifications:

Twilio values diverse experiences and encourages applicants from all backgrounds to apply.

Required:

• Possess 5+ years of full-cycle sales experience, including 1+ year managing or leading quantitative, highly analytical products or solutions for customers.
• Direct experience selling technical SaaS or CPaaS solutions.
• Outbound prospecting experience, including install base and greenfield prospecting, with a strong Quarterly Business Review (QBR) strategy for territory penetration.
• Technical solutions selling experience, including working with customers to solve complex problems.
• Comfortable engaging with business and highly technical leaders to influence understanding and build partnerships.
• Analytical account development strategy based on data-driven opportunity identification and value proofing.
• Proven track record of managing business forecasts and financial models.
• Entrepreneurial mindset with the ability to define processes and build programs.
• Record of delivering market-driven results, particularly to scale and enterprise customers.
• Excellent verbal and written communication skills in English.
• Bachelor’s Degree or equivalent experience.

Desired:

• Deep experience working with telecom companies, including CPaaS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from highly quantitative industries such as DevOps, Fintech, advertising optimization, investment banking, security, or commodity trading, especially in non-standard segments.
• Experience selling software, SaaS, CPaaS, or PaaS solutions.