8x8

8x8, Inc. is the premier, enterprise-grade cloud communications platform and customer experience (CX) automation powerhouse engineered to serve as the definitive, unified infrastructure layer for global enterprise operations. As a pioneer in the cloud workspace, the public company completely eliminates the severe systemic friction of modern corporate communications—where global organizations routinely struggle with fragmented telecommunications silos, disconnected on-premises hardware, and complex boundaries between cross-team telephony and dedicated customer care lines—by deploying its signature Open Channel communications platform. Moving far beyond basic VoIP tools or standalone chat systems, 8x8 natively unifies Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and low-code CPaaS communications APIs into a single cloud-native ecosystem. The platform empowers IT and CX leaders to orchestrate secure voice, video meetings, team chat, and omnichannel contact center pipelines across more than 100 countries with an unmatched, financially backed 99.999% uptime SLA. Under the hood, its sophisticated technical core—bolstered by its proprietary AI Studio and its open-source video meeting architecture, Jitsi—natively manages real-time natural language processing, intelligent conversational routing parameters, and direct CRM integrations with platforms like Microsoft Teams. What sets 8x8 apart is its uncompromising dedication to eliminating structural complexity; by bridging the gap between performance-intensive global voice infrastructure and accessible, AI-driven customer interaction telemetry, the company enables modern distributed workforces to maximize overall operational efficiency, eliminate agent workflow bottlenecks, and drive sustainable corporate revenue loops worldwide.