Danish Speaking Video Streaming Customer Expert

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in bespoke recruitment solutions that empower professionals to advance their careers while helping our global partners achieve operational excellence.

The Role

We are thrilled to offer an exceptional career opportunity for those seeking Danish-speaking jobs within the rapidly evolving entertainment sector. As a Danish Speaking Video Streaming Customer Expert in Greece, you will serve as the voice of a top-tier global streaming platform, ensuring every subscriber enjoys a seamless and premium viewing experience.

Key Responsibilities

• Provide world-class support to subscribers of a premier streaming service via phone, chat, and email.
• Troubleshoot technical issues related to video playback, device compatibility, and account access.
• Assist customers with billing inquiries, subscription plan management, and personalized content recommendations.
• Maintain high levels of customer satisfaction by resolving streaming-related queries with professionalism and efficiency.
• Act as a brand ambassador for the streaming platform, promoting new features and exclusive releases to the Danish audience.
• Document customer feedback to contribute to the continuous improvement of the streaming service’s user interface.
• Collaborate with cross-functional teams to escalate complex technical bugs affecting the streaming platform’s stability.

Requirements

• Native or fluent Danish (spoken and written).
• Professional proficiency in English.
• Valid EU passport (mandatory).
• Passion for the digital entertainment and video streaming industry.
• Strong problem-solving skills and a tech-savvy mindset.
• Ability to thrive in a fast-paced environment while maintaining a customer-centric attitude.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.