Technical Support Engineer
Does Newxel sponsor H-1B visas?
Check real filing data, salaries & approval rates on VisaTalentUSA
Job Description
Remote customer service roles on HireSkys cover support, technical support, chat support, and community management. Check the listed hours, languages, and support tools before applying.
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
We are looking for a Technical Support Engineer to provide technical support to international customers. You will investigate and troubleshoot technical issues, manage customer support cases from initial investigation through resolution, and communicate directly with customers throughout the process.
What You’ll Be Doing
Own and manage customer support cases from initial investigation through resolution, keeping customers updated, managing expectations, and ensuring timely follow-up.
Investigate and troubleshoot complex technical issues, analyze system behaviour and diagnostic information, reproduce reported issues where possible, and identify potential root causes.
Assess the severity and business impact of technical issues.
Collaborate with internal teams, including Customer Success, Engineering, QA, System, and DevOps, to investigate, escalate, and resolve customer issues.
Maintain accurate case documentation, including investigation findings, troubleshooting steps, technical details, and resolution information.
Manage and prioritize multiple support cases based on technical severity and business impact.
What We Expect
Must have
2+ years of experience in a technical support role, preferably in a customer-facing environment.
Experience working with Windows and Linux environments, including file system navigation and basic system operations.
Experience working with SQL and SQL-based databases.
Experience analyzing application and system logs as part of technical troubleshooting and issue investigation.
Experience working with Jira.
Experience supporting systems deployed in both on-premises and cloud environments.
Ability to investigate and troubleshoot complex technical issues independently, including identifying potential root causes.
Experience communicating directly with customers and collaborating with technical and non-technical teams.
Fluent written and spoken English.
Will be a plus
Experience working with PostgreSQL.
Familiarity with Kubernetes, Cloudera, Impala, and the Elastic Stack.
Additional languages, particularly German or French.
How would you rate this job post?
See what other professionals think about this role.
How applying works on HireSkys
- 1.Click Apply. You go to the application — the employer's own page or form, or the HireSkys apply flow — and submit your profile as the employer asks.
- 2.The employer reviews. Shortlisting is done by the employer, not by HireSkys, so the timeline and next steps come from them.
- 3.Hear back directly. If shortlisted, the employer contacts you directly. Applying through HireSkys is free for jobseekers — never pay for a job application.
Similar Opportunities
More Openings at Newxel
Explore Top Companies in this Space
Evergreen Services Group
Technology / Enterprise Software / IT Services / Managed Services
ELEVI Associates
IT Services / Enterprise Software / Technology Consulting
Strata Information Group
IT Services / IT Consulting / Higher Education Technology / Enterprise Software
Coretelligent
Technology / Cybersecurity / Managed IT Services / Enterprise Software
Newxel
View Company ProfileNewxel (operating at newxel.com) is a global IT staff augmentation and dedicated development team provider engineered for tech-driven companies seeking scalable engineering solutions. Founded in 2016 and headquartered in St. Petersburg, Newxel specializes in eliminating the friction of hiring and managing remote development teams, offering a streamlined alternative to traditional recruitment and in-house hiring. Under the hood, the company leverages a network of 500+ pre-screened specialists across eight talent locations, providing fully managed teams with integrated HR, legal, and financial support. This allows businesses to deploy high-caliber engineers within 2–4 weeks—without long-term commitments—while maintaining operational control. The platform’s 85% candidate acceptance rate and rapid onboarding (first candidates in five days) cater to startups and enterprises alike, accelerating product development and innovation.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.