Danish Speaking IT Customer Experts

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading organizations across Europe. We specialize in facilitating seamless transitions for professionals seeking high-impact careers, ensuring that every placement we manage reflects our commitment to excellence and long-term career growth.

Key Responsibilities

• Provide high-level technical support for enterprise IT software and hardware solutions.
• Troubleshoot complex user queries through various communication channels, ensuring seamless IT service delivery.
• Maintain comprehensive records of technical interactions within our advanced CRM systems.
• Collaborate with cross-functional IT teams to escalate and resolve high-priority technical incidents.
• Stay updated on the latest developments within the Information Technology sector to provide accurate and relevant solutions.
• Act as a brand ambassador, delivering premium service in Danish to our diverse portfolio of IT clients.
• Participate in regular professional development workshops to refine your technical aptitude and customer experience skills.

Requirements

• Native or fluent Danish (spoken and written).
• Strong proficiency in English to excel in an international IT business environment.
• Valid EU passport (mandatory).
• A passion for Information Technology and a desire to build a career in the IT industry.
• Exceptional problem-solving skills and a customer-centric mindset.
• Previous experience in IT support or customer care is considered a significant advantage.

Benefits

What We Offer

• Competitive Monthly Salary.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus to reward your dedication.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation).
• Comprehensive, industry-leading technical training.
• Full Private Health Insurance.
• An opportunity to join a diverse community of professionals working in one of the best Danish-speaking jobs in Greece.
• Career advancement paths within the global Information Technology industry.