Danish Speaking Customer Experts for a Tech Leader

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we pride ourselves on facilitating life-changing career moves for professionals seeking high-impact roles within the global telecommunications sector.

Key Responsibilities

• Deliver exceptional customer service support to users of modern telecommunications products and services.
• Troubleshoot technical connectivity issues and provide clear, effective solutions for network or device-related inquiries.
• Maintain high levels of customer satisfaction by resolving complex billing and subscription questions with precision.
• Act as a brand ambassador for our client, representing one of the biggest names in the global telecommunications industry.
• Document all customer interactions in the database to ensure accurate service history and product development feedback.
• Collaborate with cross-functional technical teams to stay updated on the latest software, hardware, and mobile network advancements.
• Maintain a deep understanding of telecommunications regulations and company-specific service protocols.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit allowing employment in Greece.
• Previous experience in telecommunications or technical customer support is highly advantageous.
• A passion for technology and a desire to excel in Danish-speaking jobs within the tech sector.
• Strong communication skills and a professional, patient, and empathetic demeanor when dealing with clients.
• Comfortable working in a fast-paced environment and ability to adapt to new digital telecommunications tools.

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Fully Paid Training on Telecommunications systems
• Health Insurance and local social security benefits
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival)
• Monthly Performance Bonus for high-achieving Customer Experts
• Career development programs and a supportive international team.

Life in Greece offers an unparalleled quality of life, blending rich history with a modern, vibrant social culture. Living in Greece provides an affordable and exciting lifestyle with incredible gastronomy, bustling nightlife, and a welcoming international community.