Czech Speaking Customer Experts for Mercedes-Benz

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading brands. We specialize in facilitating seamless career transitions, ensuring that candidates find excellence in both professional growth and lifestyle satisfaction.

We are currently seeking motivated professionals for the Czech Speaking Customer Experts position in Greece. In this prestigious role, you will act as a brand ambassador for one of the most iconic names in the automotive industry, providing elite support to a global client base while enjoying the benefits of remote work from the beautiful Mediterranean landscape.

Key Responsibilities

• Deliver high-quality assistance to Mercedes-Benz customers, maintaining the premium standards of the automotive industry.
• Manage inquiries regarding vehicle technical specifications, service appointments, and luxury brand loyalty programs.
• Ensure efficient resolution of customer issues through professional communication in Czech.
• Maintain detailed customer records in our automotive database to track service history and preferences.
• Provide insightful feedback to the management team regarding customer sentiment and emerging automotive trends.
• Collaborate with cross-functional teams to ensure a seamless post-purchase ownership experience for our clients.
• Act as the primary point of contact for Mercedes-Benz drivers, fostering long-term brand advocacy.

Requirements

• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• Passion for the automotive industry and a strong commitment to premium customer service.
• Exceptional verbal and written communication skills in both Czech and English.
• Ability to navigate complex technical systems with ease and accuracy.
• Residency within Greece or a commitment to relocate to Greece for this opportunity.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training on the Mercedes-Benz brand and automotive systems.
• Health Insurance provided.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to Greece.
• Monthly Performance Bonus linked to service excellence.
• Remote work flexibility within Greece.
• And Much More...

Life in Greece

Choosing to relocate for one of our Czech-speaking jobs means embracing a life of sunshine, history, and vibrant culture. Greece offers an unparalleled quality of life, where the balance between a professional career in the automotive sector and a relaxed Mediterranean lifestyle is easily achieved.

By joining our team, you gain more than just a job; you gain an adventure in Greece. With world-class cuisine, a welcoming community, and a high standard of living, moving to Greece is the perfect step for ambitious professionals.