Customer Support Specialist (Remote, South Africa)
Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
Handle customer questions across email, live chat, and phone, taking ownership of problems until they are properly resolved.
Key responsibilities
- Respond to customer queries over email, live chat, and phone
- Investigate issues thoroughly rather than passing them along
- Keep the ticketing system tidy and up to date
- Write clear help articles and canned responses for common questions
- Spot patterns in complaints and feed them back to the product and operations teams
- Follow up with customers after resolution to confirm they are happy
What you will need
- Experience with customer support in a service, retail, SaaS, or contact centre environment
- Familiarity with helpdesk tools such as Zendesk, Freshdesk, or Intercom
- Excellent written English and a friendly, plain-speaking tone
- Good judgement about when to escalate and when to solve it yourself
- A quiet home workspace, reliable computer, and stable fibre internet
What is on offer
- A permanent, fully remote position with a UK employer
- UK business hours with a clear finish time
- Training on the product and the tools you will use
- A path into senior support, quality, or team leadership
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
More Openings at RemoteRecruitment
Five9 Contact Centre Administrator (Remote, South Africa)
RemoteRecruitment
South AfricaCompliance Administrator (Remote, UK-Based Employer)
RemoteRecruitment
South AfricaCRM Administrator (Remote)
RemoteRecruitment
South AfricaDispatch Coordinator (Remote)
RemoteRecruitment
South AfricaExplore Top Companies in this Space
Remotely
Human Resources / Recruitment / Remote Work / SaaS
Panopto
Enterprise Software / Education Technology / AI / Video Management
ChartHop
Enterprise Software / People Analytics / HR Technology / Organizational Intelligence
Muttdata
IT Services / IT Consulting / Machine Learning / Enterprise Software
RemoteRecruitment
View Company ProfileRemoteRecruitment (operating at remoterecruitment.co) is a recruitment platform engineered for modern hiring needs in remote and hybrid work environments. Founded in an era where traditional office-based recruitment models are evolving, the platform specializes in connecting job seekers with employers who prioritize location-independent talent. Under the hood, RemoteRecruitment leverages advanced search algorithms and AI-driven matching to streamline the hiring process, ensuring that candidates and employers find the best fit efficiently. This allows businesses to tap into a global talent pool while job seekers gain access to opportunities that align with their skills and preferences without geographical constraints. The platform emphasizes flexibility, transparency, and efficiency, catering to both small startups and large enterprises navigating the complexities of remote recruitment.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.