Customer Support Specialist

About Preply

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled—and it’s creating real impact.

We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries—and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at a global scale.

Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at a global scale, and building something that truly matters for millions of people, every day.

Our Impact

To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.

Why Join Our Customer Support Squad?

• Join an international team of +100 bright specialists across 8 teams, led by experienced managers from top companies like Booking and Uber.
• Enjoy flexibility with a monthly rotating schedule, featuring 9-hour shifts and a minimum of 11 hours of rest between shifts. Rotate between morning, afternoon, and night shifts.
• Benefit from ongoing professional development support from trainers, both during onboarding and beyond.
• Engage in written communication only via chats, emails, and social media—no calls required.
• Work in a dynamic environment with a fast-paced, goal-oriented culture and clear KPIs to ensure success.

What You’ll Be Doing

• Answer customers’ questions and resolve any issues they may be facing;
• Identify problem areas and flag them to the concerned team;
• Ensure customer satisfaction and work on collecting and tracking user feedback;
• Collaborate closely with product teams to resolve issues and share customer feedback.

What You Need to Succeed

• Previous experience providing support through live chats;
• Fluency in English;
• Strong technical and analytical skills;
• Ability to provide proactive and innovative solutions;
• Outstanding written and verbal skills;
• Ability to understand customer needs;
• Ability to work in teams;
• A customer-centric, empathetic mindset with excellent listening skills;
• Focus on delivering simple solutions for fast results;
• A passion for learning and desire for self-improvement.
• Hardware requirements: Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD;
• Internet connection of at least 30mbps.

Recruitment Process

We want your recruitment experience with us to be smooth and enjoyable! Here’s what to expect:

• Introductory Video Call: A quick, friendly video interview to get to know you better. You’ll record answers to questions and complete a short writing assessment to share your background, experience, and motivation.
• Meet with Our Talent Acquisition Team: A deeper conversation about the role, company, and culture. This is also the time to discuss salary and other important details.
• Technical Interview with the CS Team Lead: A final step to dive into your skills and ensure alignment with the job requirements.

Each stage is designed to help us learn more about you while giving you insights into what it’s like to work with us.

Our Principles

• Care to change the world – We are passionate about our work and care deeply about its life-changing impact.
• We do it for learners – For both Preply and tutors, learners are why we do what we do. We focus on empowering tutors to deliver exceptional learning experiences.
• Keep perfecting – We focus on simplicity, smoothness, and enjoyment, continually perfecting the customer experience.
• Now is the time – We act quickly to make great things happen in a fast-paced world.
• Disciplined execution – We set clear goals, focus on what matters, and utilize resources efficiently.
• Dive deep – We leverage business acumen and curiosity to uncover meaningful insights.
• Growth mindset – We seek growth opportunities, embrace feedback, and learn from setbacks.
• Raise the bar – We continuously raise performance standards and build high-performing teams.
• Challenge, disagree and commit – We value open communication, challenge ideas when necessary, and commit to decisions once made.
• One Preply – We prioritize collaboration, inclusion, and team success over personal ambitions.

Diversity, Equity, and Inclusion

Preply is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe diverse opinions and viewpoints are key to our success as a multicultural Ed-Tech company.