Customer Support Specialist (Remote) - APAC Region
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Job Description
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FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks, and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in the APAC region.
Responsibilities:
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email, and live chat
- Educate clients on how to use the Company’s website and trading platforms
- Communicate with clients regarding the company’s products and services via telephone, email, and live chat
- Assist other departments
Candidate Profile:
- Excellent written and spoken English
- Strong communication skills across live chat, email, and phone
- Customer-oriented mindset with good problem-solving ability
- Prior experience in customer support, and particularly in forex, CFDs, or the wider financial services industry, will be considered an advantage
- Willingness to learn and adapt in a fast-paced environment
- Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
- Ability to work on public holidays and one Saturday & Sunday a month
Why us:
- Welcoming, young, and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas, and putting your expertise into best practices for the company
- Continuous personal development, training budget, growth with the company, and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews, and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Fully remote work
Journey to FP Markets
- Initial Interview with HR (30-45 minutes)
- Interview with your future manager (45-60 minutes)
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Reactive Markets
View Company ProfileReactive Markets (operating at reactivemarkets.com) is a multi-asset trading network engineered for institutional liquidity management. Founded in 2019 and headquartered in Hertfordshire, England, the company specializes in ultra-low latency trading technology designed to streamline fragmented financial markets. Traditional trading infrastructure often forces institutions to navigate disparate platforms, each with its own API and latency challenges, creating inefficiencies and operational friction. Reactive Markets solves this by consolidating bilateral liquidity relationships into a single, purpose-built API, eliminating fragmentation and reducing latency to milliseconds. Under the hood, its platform leverages co-located data centers and direct connectivity to execute trades across asset classes—from FX to equities—with minimal delay. This empowers institutional clients, including hedge funds and asset managers, to access liquidity seamlessly, execute trades faster, and reduce operational overhead. While funding details remain undisclosed, the company’s focus on cutting-edge trading infrastructure positions it as a critical enabler for high-frequency and algorithmic trading strategies in the institutional finance sector.
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