Customer Support Specialist

Our impact in one sentence:

To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.

At least 5 reasons to join our Customer Support Squad

• Our international team is constantly growing, and now you can join +100 bright specialists among 8 teams, empowered by experienced managers from world top-notch companies (Booking, Uber).

• Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you’ll have a monthly rotating schedule with 9-hour shifts, and not less than 11 hours gap between them to have a proper rest. Our team follows a monthly rotating schedule, which means you’ll rotate between morning, afternoon, and night shifts.

• To make your professional development more efficient, our trainers will support you not only through the onboarding but also after, with additional support to set you up for success.

• No calls—only written communication via chats, emails, and social.

• We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you.

What you'll be doing

• Answer customers’ questions and resolving any issues that they may be facing;

• Identify problem areas and flagging them to the concerned team;

• Ensure customer satisfaction, and work on collecting and tracking user's feedback;

• Work closely with the product teams to resolve issues and share customer feedback;

What you need to succeed

• Previous experience providing support through live chats;

• Fluency in English;

• Strong technical and analytical skills;

• Ability to provide proactive and innovative solutions;

• Outstanding written and verbal skills;

• Ability to understand customer's needs;

• Ability to work in teams;

• A customer-centric, empathetic mindset with excellent listening skills;

• An ability to focus on what counts, creating simple solutions to deliver fast results;

• A passion for learning and desire for self-improvement.

• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD;

• Internet connection of at least 30mbps;