Customer Support Consultant

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What You Will Do:

• Handle customer inquiries via chat, email, and phone in a professional and courteous manner;
• Assist customers with product selection and usage, including guidance on key product features and functions;
• Troubleshoot technical issues, including calibration problems and Wi-Fi connectivity;
• Resolve issues efficiently while providing accurate and detailed responses;
• Maintain a strong focus on customer satisfaction and deliver an excellent support experience;
• Maintain a deep understanding of client solutions and meet KPIs.

What You Need to Succeed in This Role:

• Excellent English communication skills;
• Experience in customer support for at least 1 year;
• Experience with help desk software and remote support tools;
• A positive, proactive, and responsible attitude;
• A personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Will Be a Great Plus:

• Technical support experience.

Benefits and Perks:

• Schedule: Mon–Fri: 9 AM-5 PM or 3 PM-11 PM (EDT time zone);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also an internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.