Customer Success - Renewals at Sleek

About Sleek

Through proprietary software and AI, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing—growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

Sleek operates in three key segments:

• Corporate Secretary: Automating company incorporation, secretarial, filing, Nominee Director, mailroom, and immigration processes via custom online robots and SleekSign. Sleek is the market leader in Singapore with ~5% market share of all new business incorporations.
• Accounting & Bookkeeping: Redefining accounting, bookkeeping, tax, and payroll through SleekBooks ledger, AI tools, and exceptional customer service.
• FinTech Payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses.

Founded in 2017, Sleek now has 15,000+ customers across Singapore, Hong Kong, Australia, and the UK, with 600+ staff maintaining a startup mindset. Sleek has achieved >70% compound annual growth in revenue over the last five years and is backed by world-class investors, aiming to become a cash-flow positive, tech-enabled unicorn in the Asia Pacific.

Requirements

Sleek is seeking a Customer Success - Renewals professional to join their team and contribute to Sleek’s growth.

Mission: The primary mission is to help Sleek achieve its revenue targets by renewing all services in the existing clientele.

Outcomes:

• Achieve renewal rate targets and CSAT targets on a monthly basis.
• Conduct detailed investigations into customer interactions, collaborating cross-functionally to drive resolution and ensure high satisfaction, retention, and seamless renewal.
• Achieve cash collection targets through renewal, upsell, and upgrades.
• Track and prioritize the pipeline data-driven manner to meet monthly targets.
• Collaborate with cross-functional teams (accounting, corporate secretarial, product, data) to improve renewal processes, share best practices, and be proactive.

The ideal candidate will have 8+ years of experience in Sales, Account Management, or Customer Success, with a focus on sales targets and customer-facing roles. The position is based in Singapore or the Philippines.

Must-Haves:

• Experience working with SMEs, startups, and fast-paced environments in the Singapore market.
• Exposure to diverse cultures due to Sleek’s global clientele.
• Ability to resolve issues through internal and external collaboration.
• Familiarity with Tableau, Zendesk, HubSpot.
• Experience handling complex customers and troubleshooting/escalations.
• Proactive approach to completing new projects.

Behavioral Fit:

• Sales Driven & Ownership: Reliability, trust-building, and accountability are key.
• Humility: Open-mindedness, willingness to learn, and collaboration.
• Structured Thinking & Target Focused: Pragmatic solutions balancing organizational, team, and customer needs.
• Data Driven: Utilizing data to support strategies and review initiatives.
• Tough Conversations: Proactive handling of difficult interpersonal situations with kindness.
• Excellent Listener & Communicator: Strong English proficiency and effective communication.
• Customer-Centric: Always acting in the best interest of the customer.
• Problem Solving: Quick identification, diagnosis, and resolution of issues.
• Collaboration-Driven: Thriving in cross-functional team environments.
• Autonomous/Entrepreneurial: Proactive ownership of solutions and decision-making.

The Interview Process

The interview process will last no more than 3 weeks and includes:

• One-Way Video Interview / Screening Call with TA: Short video interview followed by a 30-minute screening call.
• Technical Round: 60-minute session with the Hiring Manager, including a live case study and roleplay.
• Behavioral Fit Assessment: 45-minute chat with a leadership team member.
• Reference Verification: Professional reference check with a recent direct manager.

Background Screening: Sleek is a regulated entity and performs background checks, including verification of education, criminal history, political exposure, bankruptcy, and adverse credit history. Consent is required before conducting these checks.

Benefits

Humility and Kindness: Core attributes that foster a positive and inclusive work environment.

Flexibility: Work from home, flexible hours, and 1 month of fully remote work per year.

Financial Benefits: Competitive market salaries, generous paid time off, and eligibility for an employee share ownership plan.

Personal Growth: Responsibility, autonomy, and access to internal and external training programs, including AI excellence initiatives.

Sleek is a certified B Corp, committed to building a force for good and fostering an inclusive, equitable, and regenerative economy.