Customer Success Assistant (Frontline Chat Support Agent) - Remote (Philippines)
Job Description
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The Customer Success Assistant will support and guide new and existing users to ensure they derive maximum value from the software, fostering long-term engagement and advocacy.
Duties and Responsibilities:
- Providing behind-the-scenes support for Customer Success Specialists, including training new users in the software.
- Setting up new accounts for subscribers, configuring environments, issuing passwords, and granting access to learning tools.
- Responding rapidly to customer support queries via Intercom help desk by:
- Resolving simple requests immediately.
- Investigating and solving complex requests.
- Logging bug reports in JIRA for the development team.
- Updating client workflows and performing account customizations to aid software implementation.
- Conducting account “health checks” to assess software usage and deliver targeted support.
- Processing subscription changes, including upgrades, downgrades, or cancellations.
- Maintaining updated documentation as features evolve.
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Manila Recruitment
View Company ProfileManila Recruitment is a premier, enterprise-grade talent acquisition platform and recruitment consultancy engineered to orchestrate massive-scale workforce deployments and executive search operations across the Philippines. Operating as a highly integrated human-capital ecosystem, the firm eliminates the operational friction of traditional offshore hiring by seamlessly unifying advanced passive candidate sourcing, rigorous technical vetting, and end-to-end remote staff management. Moving beyond rigid, job-board-reliant staffing models, Manila Recruitment empowers multinational corporations and tech startups to dynamically scale their IT, executive, and specialized offshore teams with certified, industry-leading headhunters. Under the hood, their sophisticated recruitment architecture leverages a proprietary database of over 250,000 vetted professionals, combining cutting-edge digital sourcing tools with deep localized market intelligence to secure previously undiscoverable talent. What sets Manila Recruitment apart is its uncompromising dedication to frictionless talent orchestration; by bridging the gap between complex global expansion requirements and elite Filipino professionals, the platform empowers enterprises to radically accelerate their remote operations, optimize workforce spend, and build high-performance teams with guaranteed hiring outcomes.
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