Customer Success Assistant (Frontline Chat Support Agent) - Remote
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Job Description
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The Customer Success Assistant will help support and guide new and existing users, ensuring they stay engaged and advocate for the company’s software solution.
Duties and Responsibilities:
- Providing behind-the-scenes support for Customer Success Specialists, including training new users in the software.
- Provisioning new accounts for subscribers, setting up environments, issuing passwords, and providing access to learning tools.
- Responding rapidly to customer support queries via Intercom help desk by:
- Resolving simple requests immediately.
- Investigating and solving more complex requests.
- Logging bug reports in JIRA for the development team.
- Updating client workflows or performing account customizations to support users’ implementation of the app.
- Conducting account health checks to assess software usage and deliver targeted support.
- Actioning subscription changes (upgrades, downgrades, cancellations).
- Maintaining updated documentation as features evolve.
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Manila Recruitment
View Company ProfileManila Recruitment is a premier, enterprise-grade talent acquisition platform and recruitment consultancy engineered to orchestrate massive-scale workforce deployments and executive search operations across the Philippines. Operating as a highly integrated human-capital ecosystem, the firm eliminates the operational friction of traditional offshore hiring by seamlessly unifying advanced passive candidate sourcing, rigorous technical vetting, and end-to-end remote staff management. Moving beyond rigid, job-board-reliant staffing models, Manila Recruitment empowers multinational corporations and tech startups to dynamically scale their IT, executive, and specialized offshore teams with certified, industry-leading headhunters. Under the hood, their sophisticated recruitment architecture leverages a proprietary database of over 250,000 vetted professionals, combining cutting-edge digital sourcing tools with deep localized market intelligence to secure previously undiscoverable talent. What sets Manila Recruitment apart is its uncompromising dedication to frictionless talent orchestration; by bridging the gap between complex global expansion requirements and elite Filipino professionals, the platform empowers enterprises to radically accelerate their remote operations, optimize workforce spend, and build high-performance teams with guaranteed hiring outcomes.
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