Customer Success / Account Manager
Job Description
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About the Company
A bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track to grow 10x. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them.
The Opportunity
Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.
You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.
Responsibilities
- Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts
- Build the customer success function and playbook from the ground up
- Drive expansion revenue through upsell and cross-sell
- Partner with sales, product, and leadership to deliver strong customer outcomes
- Travel to customers as needed (approximately 25% of the time)
Requirements
- 2-4 years in customer success, account management, or another revenue-oriented role
- Strong commercial instincts with a focus on expansion and NRR
- Builder mentality with experience creating processes from scratch
- Comfortable with approximately 25% travel
- Background in home services, trades, or field-service management, or early-stage startup experience, is a plus
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TalentPluto
View Company ProfileTalentPluto is an innovative, AI-native recruitment platform and career agent designed specifically to connect elite Go-To-Market (GTM) professionals with high-growth, VC-backed startups. Moving away from the traditional, resume-spamming job board model, the company operates via a proprietary "voice AI" headhunter named Pluto. Under the hood, candidates simply jump on a 5-to-10-minute phone call with the AI to discuss their background, specific experience, and career goals. Pluto then instantly maps this data against a curated network of over 100 top-tier tech companies (ranging from Seed to Series C) actively hiring for roles like Account Executives, SDRs, Growth Marketers, and Customer Success Managers. What sets TalentPluto apart in the crowded HR tech space is its aggressive focus on candidate privacy and the "opt-in" model. Candidates remain entirely anonymous while Pluto pitches their profiles to hiring managers; they only reveal their identities and engage when they receive a match they are genuinely interested in pursuing. By eliminating tedious application forms, ghosting, and cold outreach, TalentPluto provides startups with highly qualified, intent-driven talent while giving professionals a frictionless path to their next big career move.
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