Customer Retention Specialist (Remote, UK-Based Employer)
Job Description
Key Skills Required
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You'll own keeping UK customers happy, renewed, and on board.
When a customer is thinking of leaving, you are the person who picks up the phone. You will listen, understand what went wrong, and offer a fair solution. You will also run win-back campaigns and share what you learn so the business can fix the causes of churn. You will work UK hours, 09:00–17:00 UK (11:00–19:00 SAST), Monday to Friday.
You will join the client's existing team from day one, with a named manager in the UK, regular check-ins over video call, and clear goals so you always know how you are doing.
Key Responsibilities
- Contact customers who are at risk of leaving or have cancelled
- Understand their reasons and offer the right solution
- Run win-back and renewal campaigns
- Track churn reasons and share insights with the team
- Keep accurate notes in the CRM
What You'll Need
- 1 to 2 years in customer retention, customer success, or account management
- A track record against retention or save-rate targets
- Experience with a CRM such as HubSpot, Salesforce, or Zendesk
- Confident phone manner and clear written English
- Reliable home internet and a quiet workspace
Nice to Have
- Subscription or SaaS experience
- Experience with UK customers
What's on Offer
- 100% remote: work from home anywhere in South Africa
- Fixed UK hours with weekends off
- A long-term, full-time role with a UK employer
- Support from the Remote Recruitment team from application through onboarding
- Hands-on experience with UK clients and systems
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RemoteRecruitment
View Company ProfileRemoteRecruitment (operating at remoterecruitment.co) is a recruitment platform engineered for modern hiring needs in remote and hybrid work environments. Founded in an era where traditional office-based recruitment models are evolving, the platform specializes in connecting job seekers with employers who prioritize location-independent talent. Under the hood, RemoteRecruitment leverages advanced search algorithms and AI-driven matching to streamline the hiring process, ensuring that candidates and employers find the best fit efficiently. This allows businesses to tap into a global talent pool while job seekers gain access to opportunities that align with their skills and preferences without geographical constraints. The platform emphasizes flexibility, transparency, and efficiency, catering to both small startups and large enterprises navigating the complexities of remote recruitment.
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