Compliance Operations Lead

What you'll do

• Be the first escalation point for complex KYB, KYC, and enhanced due diligence cases, before anything reaches the Head of Compliance
• Review and QA analyst decisions — risk ratings, evidence, disposition notes — to make sure they're complete and defensible
• Set and track team SLAs and KPIs: case aging, turnaround times, QA findings, rework rates
• Build and maintain SOPs, escalation templates, and case documentation standards as the team scales
• Manage sanctions, PEP, and adverse media escalations, including false-positive review and evidence retention
• Support transaction monitoring — spotting unusual payout patterns, rapid onboarding, or high-risk activity
• Maintain our compliance evidence register and issue/remediation tracker for audits and partner reviews
• Coordinate with Customer Success and Operations so client-facing compliance requests stay clear and commercially practical
• Report on compliance operations to our Head of Compliance and COO

Requirements

• 5+ years in compliance operations, AML/financial crime, sanctions, or payments compliance — ideally with experience at a licensed money transmitter, payment institution, bank, PSP, fintech, card/spend platform, marketplace, or other regulated financial services environment.
• Comfortable making calls on ambiguous cases: incomplete documents, unclear business activity, or elevated payment partner risk
• Able to clearly separate a documentation gap from real risk from something that needs to go straight to the Head of Compliance
• Experience managing, mentoring, or QA'ing analysts is a strong plus — not required
• Strong written communication: case notes, escalation summaries, and partner responses that hold up under scrutiny
• CAMS or CFCS certification is a plus
• Arabic fluency is a strong plus, not a requirement