Collections and Landlord/Tenant Administration Manager

The Collections and Landlord/Tenant Administration Manager oversees the day-to-day management of landlord/tenant litigation and collections activity across an assigned geographic portfolio that may include several different states, while also supervising a team of 4 to 5 team members who each manage similar responsibilities within their own geographic areas. This role partners closely with community managers, regional staff, and outside local landlord/tenant counsel to ensure that non-payment and other landlord/tenant matters are initiated, tracked, and resolved consistently, accurately, and on schedule. The role reports to the General Counsel, Property Management, within the Legal Department.

RESPONSIBILITIES:

• Directly own and manage a dedicated geographic portfolio of collections and landlord/tenant litigation matters, in addition to supervisory duties.
• Monitor all landlord/tenant litigation within the assigned geography from initiation through resolution.
• Arrange and lead monthly update meetings with local landlord/tenant counsel to review case status and next steps across the portfolio.
• Enter and maintain landlord/tenant case updates in the property management system on a timely and accurate basis.
• Work with community managers, regional staff, and outside local landlord/tenant counsel to initiate non-payment legal proceedings against current tenants on a regular, consistent cadence, as well as holdover and other proceedings on an as-needed basis.
• Serve as a first point of contact, together with the community manager, for outside landlord/tenant counsel on information requests and settlement negotiations.
• Supervise, coach, and support a team of 4 to 5 team members, each responsible for similar landlord/tenant administration duties within their own geographic portfolio.
• Review direct reports' case management and litigation activity to ensure consistency, timeliness, and compliance with company standards and applicable landlord/tenant law.
• Identify trends or issues across geographies and escalate to the General Counsel, Property Management, as appropriate.
• Monitor and report on team-wide portfolio KPIs — including case aging, cycle time, collections recovery rate, and outside counsel spend — across all direct reports, in addition to comparable metrics on their own limited caseload.
• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree required.
• Minimum of five (5) years of prior paralegal or legal case management experience required; experience with landlord/tenant, eviction, or collections matters strongly preferred.
• Prior experience supervising or mentoring team members preferred.
• Experience with property management systems (e.g., Yardi, RealPage, or similar) preferred.
• Strong organizational and case-management skills, with the ability to manage a high volume of active matters across multiple jurisdictions simultaneously.
• Excellent written and verbal communication skills, with the ability to work effectively with outside counsel, community managers, and regional staff.
• Sound judgment and discretion in handling sensitive tenant, legal, and settlement information.
• Ability to work independently in a remote environment and manage competing deadlines across an assigned geography.