Associate, People Operations

Ro is a direct-to-patient healthcare company dedicated to helping patients achieve their health goals through nationwide telehealth, labs, and pharmacy services. Ro’s vertically integrated platform ensures a seamless, end-to-end healthcare experience from diagnosis to medication delivery and ongoing care. Since 2017, Ro has served millions of patients across nearly every county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents, earning over 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, Ro ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

What You’ll Do:

People Service Desk

• Respond to and manage People Service Desk tickets and Slack questions from employees and managers on onboarding, policies, benefits, PTO, employment verification, and HR systems, using SOPs and the knowledge base.
• Interpret and apply People policies (PTO, leave, benefits, pay practices) to answer employee and manager questions accurately and consistently, working closely with People Partners and Payroll.
• Escalate sensitive or complex matters (accommodations, employee relations, compensation, anything outside established policy or precedent) to the right People Partner or specialist, with full context.
• Notice recurring questions and trends, and recommend practical fixes such as workflow improvements, new knowledge articles, or submission form changes to improve efficiency and reduce repeat requests.

• Process employee lifecycle changes in UKG, including new hires, manager and location changes, terminations, and other employee record updates, following established procedures.
• Run data audits, support employment verification requests, and ensure employee records are accurate, complete, and handled confidentially.

• Maintain and update People Service Desk resources, SOPs, knowledge base articles, checklists, and templates to support consistent and efficient service delivery.
• Track recurring service desk issues and help identify opportunities to streamline processes, improve self-service resources, and reduce manual work.
• Use approved AI and automation tools to work efficiently, verifying outputs and protecting sensitive data.

• Provide backup support for new hire onboarding and other People Operations processes as needed, ensuring a smooth employee experience and continuity of support.

What You’ll Bring to the Team:

• 1–2 years of experience in HR, People Ops, recruiting coordination, or administrative roles that require project and stakeholder management.
• A high sense of ownership and accountability. You're known for being organized, reliable, and proactive.
• Excellent written and verbal communication skills, with a knack for creating clear, friendly, and timely messages.
• Experience using tools like Google Suite, Slack, ticketing systems, and (bonus!) an HRIS like UKG Pro or Workday.
• Ability to manage time and priorities in a fast-paced, deadline-driven environment.
• A collaborative spirit and a willingness to pitch in wherever needed.
• A passion for creating great experiences for others.

We've Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness